Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Trailisha Williams

Round Rock,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Associate

sagility health
Westminster, CO
08.2023 - Current
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used collateral material and documents to share information about services, products and promotions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong relationships with customers by providing personalized assistance and support.

Curbside Shopper

HEB Grocery Store
Austin, TX
01.2023 - 08.2023
  • Provided excellent customer service when interacting with shoppers in person or on the phone.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Replenished and arranged items to maintain appearance.
  • Adhered to all safety protocols while handling merchandise in store.
  • Offered suggestions on additional items customers may be interested in purchasing.
  • Maintained a clean and organized work area throughout the day.
  • Completed pickup and shopping orders for customers within local area.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Loaded items into carts or bags for customers according to their order requirements.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

Stocker Associate

Walmart
Round Rock, TX
05.2022 - 01.2023
  • Developed a strong working knowledge of all store products.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Executed price changes, markdowns, and promotions according to company standards.
  • Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.

Team Leader

Southern Classic Chicken
Longview, TX
03.2021 - 02.2022
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
  • Analyzed key performance indicators to identify effective strategies.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
  • Maintained positive working relationship with fellow staff and management.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Education

High School Diploma -

Cedar Ridge High School
Round Rock, TX
05-2023

Skills

  • Inbound and Outbound Calling
  • Team Collaboration
  • Customer Support
  • Clerical Support
  • Data Entry
  • Credit Card Payment Processing
  • In-Store Support
  • Critical Thinking
  • Business Development Understanding
  • Microsoft Outlook
  • Researching
  • Technical Support

Affiliations

  • during my free time i like to write poems and construct my own book

Accomplishments

  • i graduate high school with a 3.89 gpa

Certification

  • i am osha certified

Timeline

Customer Service Associate

sagility health
08.2023 - Current

Curbside Shopper

HEB Grocery Store
01.2023 - 08.2023

Stocker Associate

Walmart
05.2022 - 01.2023

Team Leader

Southern Classic Chicken
03.2021 - 02.2022

High School Diploma -

Cedar Ridge High School

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Trailisha Williams