Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alton Nguyen

Kirkland,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Associate

Old Navy
10.2023 - 06.2024
  • Delivered energetic responses to customers in-store going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with over 15+ customer a day to better uncover individual needs.

Front of house crew

Chick-Fli-A
06.2022 - 09.2022
  • Remembered, recited and promoted variety of menu items.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted with 40+ customers a day with orders and requests.

Education

Bachelor of Arts - Finance

Washington State University
Pullman, WA
06.2028

Skills

  • Team building
  • Relationship building
  • Critical thinking
  • Team management
  • Active listening
  • Cheerful outlook
  • Resolute
  • Customer Needs Assessment
  • Meeting deadlines
  • Multi-tasking strength

Accomplishments

DECA is an organization that prepares students for careers in marketing, finance, hospitality, and management through competitive events and leadership development opportunities. As a DECA participant, I worked with a partner on a roleplay event focused on hotel management at the regional level. We presented our ideas to a judge, which involved creating strategies to enhance hotel operations. At the state level, our challenge shifted to improving employee experience at the SEAL Lab, a real-world lab at the University of Washington specializing in sensors, energy, and automation.

For this advanced project, we conducted an in-depth interview with the lab manager and surveyed the entire team of 100 employees. Our research identified key issues affecting employee satisfaction. We developed a strategic plan to address these concerns and elevate the overall work environment. Our comprehensive proposal was then presented to a judge, showcasing our findings and recommendations.

Timeline

Associate

Old Navy
10.2023 - 06.2024

Front of house crew

Chick-Fli-A
06.2022 - 09.2022

Bachelor of Arts - Finance

Washington State University
Alton Nguyen