YAMILEX DUVERGE
The Bronx,NY
Summary
Experienced as a motivational leader and adept organizational problem-solver, I possess advanced supervisory, team-building, and customer service skills. Demonstrated ability to seamlessly transition into positions and promptly effect positive changes to propel company accomplishments. My focus centers on the strategic application of training, monitoring, and morale-boosting strategies to optimize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Associate
Bliss Beauty World
New York
03.2023 - Current
- Stocked shelves with merchandise and ensured product displays were neat and orderly
- Analyzed financial data to identify trends and areas for improvement
- Identified opportunities for process improvement and cost savings initiatives
- Developed and maintained relationships with clients and vendors
- Managed multiple tasks simultaneously while maintaining attention to detail
- Helped customers locate items within the store using the inventory system
- Performed cash register functions accurately and efficiently
- Built relationships with customers by providing friendly customer service
- Ensured compliance with company safety regulations at all times while on the job.
Front Desk Receptionist
CityMD Urgent Care Center
Bronxville, NY
06.2023 - 07.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Manager
Chipotle Grill
New York
01.2021 - 03.2023
- Hiring and Training
- Set daily goals for the team to meet
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Assigned tasks to associates to fit skill levels and maximize team performance
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Monitored employee productivity to provide constructive feedback and coaching
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
High School Diploma -
Validus Preparatory Academy
Bronx, NY06.2018
Some College (No Degree) -
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Staff Development
- Administration
- Reporting
- Documentation
- Recruitment
- Hiring
- Team Building
- Workplace Safety
- Management Support
- Cash Handling
- Customer Relationship Management (CRM)
- Relationship Building
- Team Leadership
- Verbal and written communication
- Staff Management
- Shift Scheduling
- Operational budgeting
- Leading Staff Meetings
- Staff Supervision
- Budget Development
Languages
- English, Native/ Bilingual
- Spanish, Native/ Bilingual
Timeline
Front Desk Receptionist
CityMD Urgent Care Center
06.2023 - 07.2024
Associate
Bliss Beauty World
03.2023 - Current
Manager
Chipotle Grill
01.2021 - 03.2023
High School Diploma -
Validus Preparatory Academy
Some College (No Degree) -
Borough of Manhattan Community College of The City University of New York
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