Alton Smith

• Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
• Developed and executed performance management programs to increase employee engagement and productivity.
• Built and maintained professional relationships with vendors and suppliers.
• Worked with vendors to customize courseware to accommodate business needs.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 80%.
• Utilized positive communication to encourage team and promote integrity and respect.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Job function consists of strategic stocking and modular plan placement. Utilizing directives from leadership to accomplish timely instock goals. High sense of urgency with task given.

• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Followed orders precisely for correct items, sizes and quantities.