Jenae Peterson

Directs and guides management and hourly associates on proper customer service techniques by modeling excellent service.

• Resolves customer needs, complaints, and issues within company guidelines and standards.

• Builds strong relationships with associates to ensure effective feedback and support.

Financial Performance Management

• Ensures the facility meets financial goals by monitoring sales, wages, and expenses.

• Assists the Store Manager in leading the management team to control costs and align expenses with sales.

• Develops and implements plans to improve financial performance and forecasts budgets based on economic trends and community needs.

Community Engagement

• Participates in and promotes community outreach programs.

• Builds and maintains relationships with key community stakeholders.

• Represents the company in external engagements and promotes company-sponsored programs and sustainability efforts.

Operational Excellence

• Sets standards for service levels and merchandise presentation, including pricing, signage, and inventory levels.

• Provides direction on executing company programs and strategic initiatives.

• Oversees quality assurance, safety, and operational reviews.

Talent Development

• Provides supervision and development opportunities for management and hourly associates.

• Hires, trains, mentors, and assigns duties to associates.

• Sets clear expectations, recognizes achievements, and develops talent to meet staffing and growth needs.

Project and Business Plan Execution

• Leads the execution of multiple business plans and projects by identifying needs, setting priorities, and removing performance barriers.

• Measures progress, adjusts strategies, and supports continuous learning and adaptability.

Workplace Culture and Ethics

• Promotes a team-based work environment and a sense of belonging.

• Conducts regular performance evaluations and provides coaching for improvement.

• Upholds company policies, procedures, and ethical standards, and supports the Open Door Policy.

• Improved leaders leadership skills through targeted feedback
• Measured new to role progress using both formative and summative assessments, providing valuable data to guide instruction decisions.
• Increased overall course satisfaction by consistently evaluating feedback and making necessary adjustments
• Assisted in the development of company initiatives aimed at improving productivity, performance and fostering a positive culture within the facilities.
• Led tours and Work to Teach sessions to enhance store performance metrics.