Jennifer Corrales
Tucson,AZ
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Store Manager/Coach
Wal-Mart Supercenter
Tucson, AZ
10.2007 - 10.2023
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
GED -
Butte Technical College
Butte, MTSkills
- Records Management
- Loss Prevention
- Store Organization
- Customer Relations
- Operations Oversight
- Stock Management
- Business Development
- Regulatory Compliance
- Customer Service and Engagement
- Time Management
- Pricing and Markdowns
- Strategic Merchandising
- Business Development and Planning
- Transaction Processing
- Vendor Management
- Mentoring and Coaching
- Performance Evaluations
- Goals and Performance
- Sales Growth
- Operations
- Assignment Delegation
- Inventory Control
- Strategic Planning
- Shift Scheduling
- Team Building and Leadership
- Retail Operations
- Staff Management
- Work Planning and Prioritization
- Problem-Solving
- Cost Control
- Attention to Detail
- Issue Resolution
- Customer Service
- Stock Rotations
- Staff Supervision
- Customer Experience
- Workforce Management
- Display Setup
- Incident Reports
- Records Maintenance
- Inventory Counting
- Hiring and Training
Certification
Food Handlers Certification Expires 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Trying times are not the time to stop trying
Timeline
Assistant Store Manager/Coach
Wal-Mart Supercenter
10.2007 - 10.2023
GED -
Butte Technical College