Overview
Work History
Education
Skills
Timeline
Generic

Erika Ponce

West Covina,CA

Overview

8
8
years of professional experience

Work History

Assistant Store Manager to Store Manager

H&S Energy Products
02.2022 - Current
  • Perform select duties and responsibilities of the Store Manager in their absence, for example, submitting daily paperwork, submitting approved orders, creating maintenance tickets, addressing scheduling issues, processing approved price changes, handling customer concerns or complaints
  • Resolve customer issues in a friendly and professional manner
  • Assign and inspect shift duties and responsibilities
  • Demonstrate strong ability to manage multiple tasks at one time
  • Interact professionally with all team members.

Delivery Driver to Cadet

Geek Squad
09.2021 - 04.2023
  • Complete in-home services, including delivery, installation and networking
  • Make sure customer is content with service
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times
  • Handled merchandise in accordance with product handling standards
  • Utilized GPS to optimize routes and continuously meet estimated delivery times
  • Recorded expenses and maintained receipts.

Quality Assurance Assistant Manager

Langer Juice Company, Inc.
07.2016 - 06.2021
  • Established procedures and quality standards
  • Established product specifications and quality assurance practices
  • Reviewed current standards and policies
  • Kept records of quality reports
  • Compared samples to standards and specifications by performing detailed measurements and tests
  • Maintained work areas in organized, safe and clean manner
  • Supported office needs including taking messages, and scanning documents
  • Tracked usage of laboratory supplies and placed orders to maintain inventory levels
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Education

High School -

La Puente High School
La Puente, CA
05.2013

Skills

  • Bilingual
  • Attention to Detail
  • Fast Learner
  • Multitasking
  • Organizational Skills
  • Computer Skills
  • Administrative tasks
  • Communication skills
  • Records Management
  • Data Entry
  • File and Record Keeping
  • Document Control
  • Time management
  • Customer service
  • Store Organization
  • Sales Techniques
  • Schedule Management

Timeline

Assistant Store Manager to Store Manager

H&S Energy Products
02.2022 - Current

Delivery Driver to Cadet

Geek Squad
09.2021 - 04.2023

Quality Assurance Assistant Manager

Langer Juice Company, Inc.
07.2016 - 06.2021

High School -

La Puente High School
Erika Ponce