Summary
Overview
Work History
Education
Skills
Timeline
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Christian Cruz

San Jose,CA

Summary

Dynamic professional with extensive experience at FedEx Office, excelling in team leadership and employee training. Proven track record in driving sales growth and enhancing customer service. Bilingual and excels at driving results and increasing revenue. I effectively organize inventory and foster a positive workplace culture, leading to improved team performance and satisfaction.

Overview

12
12
years of professional experience

Work History

Assistant Manager/Interim Store Manager

FedEx Office
03.2023 - Current
  • Organized Team Member Appreciation activities to build a fun and pleasant workplace culture.
  • Collaborated with Team Members on developing strategic plans for achieving our monthly packing and production goals.
  • Kept inventory organized to ease our inventory ordering process and reduce any over ordering.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Trained new employees to meet job requirements.

Mobile Expert/ Assistant Manager

T mobile
05.2017 - 04.2021
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Supported sales team members to drive growth and help meet monthly goals.
  • Coached, developed and motivated team to achieve sales goals.
  • Resolved escalated customer inquiries or complaints in a timely manner.

Sales Associate

Verizon Wireless
06.2015 - 05.2017
  • Provided technical support for customer inquiries regarding mobile device functions.
  • Met monthly goals in accessories and mobile devices sales.
  • Cleaned shelves, counters and tables to maintain organized store.

Sales Lead

Sprint by CWS
08.2013 - 03.2015
  • Coordinated staff schedules, ensuring adequate coverage during peak shopping periods.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Ensured that the store was clean and organized at all times.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

High School Diploma -

Silver Creek High School
San Jose, CA
01.2012

Some College (No Degree) -

Deanza College
Cupertino, CA

Skills

  • Bilingual
  • Team leadership
  • Employee training
  • Inventory management
  • Sales strategy
  • Performance evaluation
  • Team building
  • Customer service and satisfaction

Timeline

Assistant Manager/Interim Store Manager

FedEx Office
03.2023 - Current

Mobile Expert/ Assistant Manager

T mobile
05.2017 - 04.2021

Sales Associate

Verizon Wireless
06.2015 - 05.2017

Sales Lead

Sprint by CWS
08.2013 - 03.2015

High School Diploma -

Silver Creek High School

Some College (No Degree) -

Deanza College

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Christian Cruz