Alton O. Watts
26891 Merlot River Drive Kingwood, ,TX
Summary
Inside Sales Account Manager with Small Medium Markets and former Customer resolutions specialist for United Airlines & Executive Officers. Former customer-focused airport operations supervisor. Strong relationship development skills, superior communication, brand awareness, and personalization skills. Proven experience in cultivating and maintaining partnerships with diverse corporations and travel management companies.
Overview
20
20
years of professional experience
Work History
Inside Sales Account Manager
United Airlines
Houston, TX
08.2023 - Current
- Increased customer satisfaction by providing personalized account management and addressing clients'' needs promptly.
- Expanded client base through targeted outreach efforts, resulting in increased revenue for the company.
- Developed strong relationships with key customers, leading to long-term business partnerships and repeat sales.
- Collaborated with cross-functional teams to devise strategic plans for maximizing sales opportunities within assigned territory.
Specialist - Executive Services
United Airlines
Houston, TX
10.2019 - Current
- Perform strong subject matter expertise, case resolution, working knowledge of policies, and root cause analysis.
- Provide resolutions to complex customer issues inclusive of high-profile customer complaints, flight incidents, and customers with disabilities (CRO/DOT), inclusive of officer recaps to executive officers.
Airport Operations Supervisor - Global Hub
United Airlines, Washington Dulles
01.2015 - 10.2019
- Daily interactions with United internal teams. Executed various hub projects between vendors and United inter-departmental areas. New hire coaching and motivation to achieve world-class operations for United Airlines.
- Created and executed engagement forum "Open Mic" increasing employee satisfaction scores among highest in UA hubs in Jan-Jun 2018 increased 6% and improving communication between management and front-line staff.
Senior Sales Account Executive
Etihad Airways, Washington, DC
08.2011 - 09.2015
- Increased premium revenue sales in the region by 12% YoY in 2014
- Built a pipeline for company to achieve Sales to "Fly America" Associations/Governments and corporations resulting in trend reversals using key analytics, marketing, and RFP responses
Regional Sales Manager
AirTran Airways / Southwest Airlines, Mid Atlantic
Washington, DC
12.2008 - 09.2011
- Increased sales by 12% and generated $42 (MIL) with corporate accounts inclusive of the State of Maryland, the State of PA, and Lockheed through flexibility, consultative selling, and immersive engagement within each organization.
- Cultivated partnerships with a variety of clients to increase product identity, brand recognition, and revenue.
Sales Manager
Alitalia Airlines, DC/NJ/PA
04.2004 - 12.2008
- Increased revenue with corporate accounts such as World Bank/ International Monetary Fund through relationship alliance selling
Education
Bachelor of Arts - Mass Communications
Sam Houston State University
Huntsville, TXSkills
- Strong Consultant / Problem Solver/ Adaptable
- Frequent interface/ UA Internal Teams
- Microsoft Office Experience
- Alliance / Internal Systems Knowledge
Timeline
Inside Sales Account Manager
United Airlines
08.2023 - Current
Specialist - Executive Services
United Airlines
10.2019 - Current
Airport Operations Supervisor - Global Hub
United Airlines, Washington Dulles
01.2015 - 10.2019
Senior Sales Account Executive
Etihad Airways, Washington, DC
08.2011 - 09.2015
Regional Sales Manager
AirTran Airways / Southwest Airlines, Mid Atlantic
12.2008 - 09.2011
Sales Manager
Alitalia Airlines, DC/NJ/PA
04.2004 - 12.2008
Bachelor of Arts - Mass Communications
Sam Houston State University