Rebekah Cochran
Nashville,TN
Summary
Personable sales professional with 22 years of experience driving sales and customer service with integrity. Demonstrated talent for boosting client satisfaction and retention. Committed to generating profits by maximizing team efficiency and product knowledge.
Overview
23
23
years of professional experience
Work History
Inside Sales Account Manager
Dell Corp
08.2009 - 08.2023
- Contacted new and existing customers to discuss how their needs could be met with specific products and services
- Negotiated prices, terms of sales and finance agreements
- Worked cross functionally with internal departments to serve the customers needs.
- Retained and ensured proper handling and care of 1500+ existing client accounts on a regular basis.
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Contributed to team success by helping train and motivate less experienced team members.
- Received most valuable player award by supporting Director for contributions to sales achievement.
- Received company Employee Performance Award sales achievement.
- Matched customers to products based on in-depth understanding of different business models and needs.
- Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Quoted prices, credit terms and other bid specifications.
Consumer Sales
Bellsouth Corp.
02.2001 - 08.2007
- Implemented a consultative selling approach on all inbound calls
- Assisted new and existing customers on how their needs could be met with specific products and services
- Participated in various incentive programs and contests designed to support achievement of production goals
- Recognized company wide and featured in a video relating customer service experiences
- Helped launch customer services/sales chat service to assist customers online needs
- Achieved top 2% of the company 3 years in a row.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Helped launch chat sales/support team. Cross selling by chat and phone simultaneously.
Education
Skills
- Quick learner
- Analytical problem solver
- Client-customer service focused
- Goal-oriented
- Self starter, Tenacious
- Excellent negotiating tactics
- Driven
- Account Management
- Product Promotion
- Partnership Development
- Client Support
- Cross-Functional Collaboration
- Sales Development
- Equipment Finance Product Expert
- Account Acquisition
- Sales Team Leadership
- Customer Service Management
- Team Player
Languages
Spanish
Limited Working
Timeline
Inside Sales Account Manager
Dell Corp
08.2009 - 08.2023
Consumer Sales
Bellsouth Corp.
02.2001 - 08.2007
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