Rebekah Cochran

• Contacted new and existing customers to discuss how their needs could be met with specific products and services
• Negotiated prices, terms of sales and finance agreements
• Worked cross functionally with internal departments to serve the customers needs.
• Retained and ensured proper handling and care of 1500+ existing client accounts on a regular basis.
• Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
• Contributed to team success by helping train and motivate less experienced team members. I’m featured in Dells training materials for new hires on how to collaborate and train those you support.
• Received most valuable player award by supporting Director for contributions to sales achievement.
• Received company Employee Performance Award sales achievement.
• Matched customers to products based on in-depth understanding of different business models and needs.
• Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
• Stayed current on company offerings and industry trends.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

• Implemented a consultative selling approach on all inbound calls
• Assisted new and existing customers on how their needs could be met with specific products and services
• Participated in various incentive programs and contests designed to support achievement of production goals
• Recognized company wide and featured in a video relating customer service experiences
• Helped launch customer services/sales chat service to assist customers online needs
• Achieved top 2% of the company 3 years in a row.
• Contributed to team objectives in fast-paced environment.
• Informed customers of promotions to increase sales productivity and volume.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Responsibilities:

• Assisting individuals and families gain access to health care services.
• Providing accurate and consistent information.
• Providing quality customer service and support
• Customer-focused team player with a passion for helping people.
• Strong PC proficiency, 360, Teds, Interchange, Max soft-phone.
• Detail-oriented, fast learner with excellent communication skills.
• Maintain confidentiality of personal health information.
• Worked in contact center that supported TennCare Medicaid and Medicare Savings Plan along with Children’s Health Insurance Program (CHIP) eligibility services for individuals seeking to obtain and maintain eligibility in these programs.
• Also supported and referred clients to other programs such as CHOICES, Long Term Services and ECF Choices.