Altovise Kirk
Minneapolis,MN
Summary
As a Lead/coordinator I am very well versed with being at the head of any project. I create new functional ways to bring groups as well as programs together. I excel in team and group projects. I thrive while collaborating with colleagues, contributing to a pleasant workplace environment, and forging good working relationships with clients, and colleagues.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Shelter Advocate
Agate Housing and Services
Minneapolis, MN
06.2021 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Completed reports, paperwork and documentation accurately and on time.
- Identified appropriate community resources and provided referrals for services.
- Reached out to individuals via phone, email and SMS to deliver help and support.
- Provided direct support, coaching and intervention to increase self-sufficiency and goal attainment.
- Used computerized systems for tracking, information gathering and troubleshooting.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Made appropriate referrals and follow-up referrals to be certain families received needed services.
- Performed data input to document care and services plans, needs assessments and progress notes.
- Presented to general public and outside agencies to raise awareness and garner support for initiatives.
- Informed victims about legal processes and timelines.
- Maintained after-hours availability on rotating basis to provide on-call coverage.
- Collaborated with community providers to identify and engage natural supporters.
- Recruited, trained and supervised volunteer advocates to support mission.
- Assisted participants in achieving financial goals by creating spending plans and budgets.
- Used meetings to help clients prioritize actions and establish short- and long-term goals related to housing issue.
Client Advocate
Salvation Army Harbor Light
Minneapolis, MN
04.2020 - 06.2021
- Offered guidance to clients on goal setting and planning.
- Facilitated classes, workshops and meetings to address client needs.
- Cultivated pleasant and safe office atmosphere, bolstering approval and satisfaction from personnel, guests and residents.
- Support clients in maintaining stability in personal life and achieving positive outcomes.
- Developed relationships with community referral sources.
Coordinator · Client Advocate II
Catholic Charities USA
Saint Paul, MN
03.2017 - 03.2020
• • Provide building and Campus security, performing building and campus rounds while engaging shelter and residential client(s) along with fire, medical and crisis response
• Responsible for client de-escalation, mediation, restraint, conflict resolution, and site restrictions • New employee and staff training(s) as requested by management
• Assist with mail, UPS and various shipments of supplies on Higher Ground St. Paul Campus
• Assist with problem solving regarding daily shelter, drop in center and residential operations
• Assist Front Desk and Case Management staff, Coordinators/Supervisors, Housing Outreach, Radias Health and other internal/external providers of various services on and around the St Paul Campus passing information as needed between client(s) and their workers.
• Conduct restorative justice meetings with clients that have been separated from the facility due to rule violations
• Client incident/observation reporting, volunteer verification and letters of reference for employment, housing, etc.
• Provide clients with internal/external referrals for clothing, food, medical and mental health resources, housing assistance, and other community specific needs.- Created and implemented the new social hour for shelter clients, movie nights with snacks, etc.
Direct Support Professional
The Phoenix Residence
Saint Paul, MN
11.2007 - 01.2018
- Long Term Care Giver.
- Helped patients adjust to hospital routines and thrive in structured environments.
- Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Prevented patient injuries by providing necessary restraints and appropriate supports.
- Documented current patient information to update supervising RNs, including vital signs, behaviors and eating habits.
- Supported and encouraged psychiatric patients to promote health and wellness.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Followed physician orders when providing care and monitoring client well-being, safety and comfort.
- Worked to improve patient outlook and daily living through compassionate care.
- Completed data entries in charts and logbooks to document client progress.
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Supervised and supported activities of daily living such as medication administration and personal hygiene.
- Maintained calendar of social, recreational and educational events to enhance patient stays.
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
- Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
Education
Associate of Science - Human Services
Minneapolis Community And Technical College
Minneapolis, MN05.2024
GED -
Hubb Center
Saint Paul, MN05.2003
Skills
- Microsoft Office
- Microsoft Excel
- Case Management
- Staff Management
- Organizational Skills
- Receptionist
- Conflict resolution
- CPR Certified
- Client Documentation
- Staff training
- Mental Health
- Receptionist
- Developing client trust
- Dedicated patient advocate
- Ability to conduct interviews
- Client direct care
- Client safety and first aid
- Client's rights
- Compassionate advocate
Certification
Case Management & Social Work Proficient
August 2019
Additional Information
- Authorized to work in the US for any employer
Timeline
Lead Shelter Advocate
Agate Housing and Services
06.2021 - Current
Client Advocate
Salvation Army Harbor Light
04.2020 - 06.2021
Coordinator · Client Advocate II
Catholic Charities USA
03.2017 - 03.2020
Direct Support Professional
The Phoenix Residence
11.2007 - 01.2018
Associate of Science - Human Services
Minneapolis Community And Technical College
GED -
Hubb Center
Case Management & Social Work Proficient
August 2019
Similar Profiles
Fansy SoundaraFansy Soundara
Shelter Worker. at Agate Housing And Services Inc.Shelter Worker. at Agate Housing And Services Inc.
Sandra CulversonSandra Culverson
Program Manager at Agate housing and services/ House of charityProgram Manager at Agate housing and services/ House of charity
Kimona SawyerKimona Sawyer
Case Manager at Agate Housing & ServicesCase Manager at Agate Housing & Services