Altrell Thomas
St. Louis,USA
Summary
Seeking a position to develop security architectural techniques and mitigate company cyber security.
IT professional with solid background in providing technical support across various platforms. Highly skilled in diagnosing and resolving hardware and software issues, ensuring smooth IT operations. Known for strong collaborative skills and ability to adapt quickly to changing environments, fostering reliable and results-driven work ethic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Allied Security
04.2023 - Current
- Monitored, evaluated and planned security measure of worksite
- Authorize entrance of people, customers, and vehicles
- Monitor and maintain surveillance equipment
- Submit daily reports and surveillance activity
- Managed ticketing system, prioritizing and tracking IT support requests for timely resolution.
- Conducted regular system maintenance, ensuring optimal performance of IT infrastructure.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
Security Officer
Securitas Security Services
01.2021 - 01.2022
- Responsible for monitoring surveillance equipment and access points
- Secured premises and personnel via observation and property patrol
- Researched and investigated breaches, incidents, etc. for company compliance
- Provided traffic control for incoming drivers, vendors etc.
Package Handler
FedEx Warehouse
01.2020 - 01.2021
- Physically loaded/unloaded and sorted packages in a fast-paced environment
- Heavy organization and prioritizing of incoming/outgoing merchandise
- Sanitize and maintain clean and organized work area
Overnight Merchandiser/Stocker
Walmart
01.2018 - 01.2019
- Responsible for unloading/loading and storing incoming merchandise
- Inventoried, delivered, and documented stock/merchandise
Education
CompTIA A+ Certification -
Comptia
09-2023
CDL Commercial Driver Certification - undefined
High School Graduate - undefined
Skills
- Set-up troubleshoot and support end-user access to applications and data
- Implement cybersecurity controls
- Helpdesk/technical support
- Configure/install and upgrade operating systems
- Malware analysis
- Computer hardware assemble/disassemble
- Able to identify and mitigate security threats
- Remote support
- Security protocols
- Mobile device support
- Network connectivity
- System diagnostics
- Ticket management
Certification
Comptia A+ Certification
Timeline
IT Help Desk Technician
Allied Security
04.2023 - Current
Security Officer
Securitas Security Services
01.2021 - 01.2022
Package Handler
FedEx Warehouse
01.2020 - 01.2021
Overnight Merchandiser/Stocker
Walmart
01.2018 - 01.2019
CDL Commercial Driver Certification - undefined
High School Graduate - undefined
CompTIA A+ Certification -
Comptia
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