Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alumine Ericsson

Monroe

Summary

Energetic retail professional with 5+ years of experience across grocery, sports, and shipping environments. Proven strengths in customer service, cash handling, and merchandising. Passionate about crafting tools and supplies, and skilled in assisting customers with creative projects.


Overview

9
9
years of professional experience

Work History

Bakery Worker

Fred Meyer
02.2021 - 11.2024
  • Assisted in preparing and packaging baked goods for daily sales.
  • Operated baking equipment safely and efficiently during production shifts.
  • Engaged with 50+ customers per day, recommending products and upselling when possible.
  • Maintained cleanliness and organization of workspaces and equipment.
  • Followed recipes accurately to ensure product consistency and quality.
  • Created seasonal displays to increase foot traffic.
  • Trained 3 new hires in baking and customer service.

Retail Sales Associate

Dicks Sporting Goods
10.2019 - 12.2020
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Maintained visual merchandising standards to promote brand image and drive sales.
  • Collaborated with team members to manage inventory levels and stock replenishment.
  • Greeted customers and helped with product questions, selections, and purchases.

Customer Service Representative

The UPS Store Inc.
01.2016 - 09.2019
  • Delivered exceptional customer service, resolving inquiries and complaints to enhance customer satisfaction.
  • Managed inventory and shipping processes, ensuring timely order fulfillment and delivery accuracy.
  • Trained new team members on operational procedures, fostering a collaborative work environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted in printing important documents and creative projects with efficiency and upselling when possible.

Education

Monroe High School
Monroe, WA

Skills

  • Customer service
  • Relationship building
  • Visual merchandising
  • Display design
  • POS systems
  • Accurate cash handling
  • Team collaboration
  • Food handling safety

Timeline

Bakery Worker

Fred Meyer
02.2021 - 11.2024

Retail Sales Associate

Dicks Sporting Goods
10.2019 - 12.2020

Customer Service Representative

The UPS Store Inc.
01.2016 - 09.2019

Monroe High School

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