Alundra Carroll
Customer Service Representative
Monroe,LA
Summary
Engaging and patient customer service professional with 5 years of experience responding to all types of customer inquiries. Eager to join the company and grow customer loyalty and maintain the highest level of customer service. In previous roles maintained customer retention rate 45% above company average and received 99% positive customer survey results.
Overview
5
5
years of professional experience
Work History
Customer Service Associate Cashier
E-Z MART
Monroe, LA
12.2015 - 11.2016
- Maintained and ensured accuracy of internal reports and records (invoices, fuel billing, bank statements and cash drawers).
- Handled and responded to over 150 customer inquiries in all forms (email, phone, in person, fax) daily.
- Served as point of communication for ground services personnel and assisted in completion of after hours requests.
- Built and maintained rapport with customers to become a trusted advisor and partner in purchasing decisions.
Patient Care Assistant
Faith & Hope Independent Living
Monroe, LA
08.2017 - 11.2020
- Performed all necessary and requested patient care procedures, including keeping rooms clean and neat, monitoring vital signs, and other fundamental care actions.
- Maintained medication, nutrition, and physical fitness regimen for appropriate patients.
- Successfully assisted 15+ patients per week, both in the rehabilitation center as well as at home.
Education
Masters - Dentistry (Pre-Dentistry)
Unitech Training Academy - Lafayette
Lafayette, LA 01.2020 -
Skills
Empathy
Problem Solving
Organizational Skills
Interpersonal Skills
Time Management
Communication
Problem Solving
Orginizational Skills
Critical Thinking Skills
Decision Making
Accomplishments
- Excelled at CPR, AED, and communication training.
- Received high marks in clinical evaluation
- Received Associate of the Month Award 3 times.
- Helped to resolve a recurring product complaint by analyzing reports and identifying a major process bottleneck which led to a 70% reduction in the number of tickets for this specific issue.
- Maintained customer retention rate 40% above the company average.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Masters - Dentistry (Pre-Dentistry)
Unitech Training Academy - Lafayette
01.2020 -
Patient Care Assistant
Faith & Hope Independent Living
08.2017 - 11.2020
Customer Service Associate Cashier
E-Z MART
12.2015 - 11.2016