Janell Williamson
Moultrie
Summary
Dependable customer service associate with a track record of fostering collaborative environments. Proficient in resolving customer inquiries and maintaining high standards of service, committed to delivering exceptional assistance.
Overview
7
7
years of professional experience
Work History
Customer Service Associate Cashier
Lowe's
Moultrie, GA
11.2018 - 04.2020
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Assistant Store Manager
Friendly Express
Tifton, GA
09.2016 - 07.2018
- Trained and mentored new team members, fostering a collaborative work environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Led daily operations, ensuring adherence to company policies and procedures.
Housekeeper
Holiday Inn Express Hotel
Moultrie, GA
09.2013 - 01.2016
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene and presentation.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
Education
Associate of Applied Science - Medical Billing And Coding
University of Arkansas Grantham
Arkansas2027
GED -
Georgia Department of Education
Georgia2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
Timeline
Customer Service Associate Cashier
Lowe's
11.2018 - 04.2020
Assistant Store Manager
Friendly Express
09.2016 - 07.2018
Housekeeper
Holiday Inn Express Hotel
09.2013 - 01.2016
Associate of Applied Science - Medical Billing And Coding
University of Arkansas Grantham
GED -
Georgia Department of Education