Alura Campbell
PHOENIX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise.
Overview
9
9
years of professional experience
Work History
Sales Associate
Zumiez
09.2014 - 07.2017
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Barista Trainer
Starbucks
05.2016 - 05.2018
- Streamlined workflow processes for better customer service and reduced wait times.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
Customer Service Associate
Costco
05.2017 - 05.2021
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Wax Specialist
European Wax Center
05.2021 - 09.2022
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
Sales Representative Team Leader
Monster Reservations Group
10.2022 - 01.2023
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Implemented continuous improvement initiatives within the team, resulting in enhanced productivity levels over time.
- Trained and mentored new sales representatives.
Makeup Artist
Pure Hair Experience
01.2023 - 05.2023
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
Customer Service Manager
Safeway
05.2023 - 12.2023
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Esthetics -
Avalon School of Cosmetology
Phoenix, AZ05.2021
Skills
- Training and mentoring
- Quality Assurance
- Problem-Solving
- Customer Service
- Exceptional telephone etiquette
- Sales proficiency
- Cash Handling
- Exceptional interpersonal communication
- Customer-focused
- Effective workflow management
Timeline
Customer Service Manager
Safeway
05.2023 - 12.2023
Makeup Artist
Pure Hair Experience
01.2023 - 05.2023
Sales Representative Team Leader
Monster Reservations Group
10.2022 - 01.2023
Wax Specialist
European Wax Center
05.2021 - 09.2022
Customer Service Associate
Costco
05.2017 - 05.2021
Barista Trainer
Starbucks
05.2016 - 05.2018
Sales Associate
Zumiez
09.2014 - 07.2017
Esthetics -
Avalon School of Cosmetology
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