Alva (Crystal) Fisher
Wixom,MI
Summary
Hard-working, honest, reliable employee seeking full-time position. Creative and adaptable problem solver able to acclimate quickly to changing tasks, people, and environments. Trustworthy, effective communicator with the ability to work well both independently and on a team.
Overview
6
6
years of professional experience
Work History
Collections Agent
Central Mercantile Collections Services
Brighton, MI
04.2024 - Current
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Resolved complex issues that arose during the collections process.
- Monitored customer accounts for changes in financial status or contact information.
- Updated account status records and collection efforts.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Placed outbound collections calls daily to approximately 100 account holders.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Adhered to company policies and applicable laws while collecting debts from customers.
Sales Associate
J. Crew Factory
Novi, MI
11.2023 - 04.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Remained up-to-date with store merchandise and policy changes.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
SEASONAL ASSOCIATE
TARGET
Ypsilanti, MI
10.2022 - 01.2024
- Arranged and stocked new merchandise following placement directions
- Trained new team members in cash register operation, stock procedures and customer services
- Built and maintained relationships with peers and upper management to drive team success
- Answered customer questions and provided store information
- Stocked sales floor and assisted in product movement and merchandising plans
- Promoted sales initiatives to support company brand.
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Encouraged customers to sign up for loyalty programs or store credit cards.
RETAIL ASSOCIATE
JOANN FABRICS
Akron, Ohio
05.2021 - 05.2022
- Stocked and cleaned shelves while maintaining neat and orderly store
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Assisted customers by phone regarding store operations, products, promotions, and orders
- Calculated pricing, applied discounts, and collected payments to process transactions
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Engaged with customers to determine appropriate items to fit needs
- Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
STUDENT CREW MEMBER
ARAMARK FOOD SERVICE (ROBERTSON DINING HALL)
Akron, Ohio
09.2020 - 03.2021
- Wiped down tables and equipment, swept and refilled stock
- Kept restaurant lobby, front counter, and restrooms neat and clean throughout shift
- Drove team success by quickly completing assigned tasks
- Demonstrated proper food safety practices by accurately completing quality control checklist
- Upheld high standards of productivity and quality in operations
- Interacted pleasantly with guests to deliver quality customer service
- Organized and restocked supplies to support operations and team productivity
- Assisted patrons in making menu selections
- Presented orders to guests within anticipated service times
- Served food quickly for positive guest experiences
- Prepared food for various recipes by washing, peeling, and dicing ingredients
- Restocked supplies, removed trash, and cleaned areas
- Answered customer questions and took orders
- Verified orders and bagged items for easy transport
- Maintained order of customer and crew member work areas.
BAKERY WORKER
ACME FRESH MARKET
Norton, Ohio
09.2018 - 07.2019
- Arranged baked goods in attractive displays inside bakery cases to increase sales
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience
- Provided excellent customer service to foster satisfaction and loyalty
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods
- Listened to guests to understand needs and help each person select optimal products and services
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands
- Greeted incoming patrons, offered menu advice, and documented order details and special preferences
- Operated POS system to process bakery sales transactions
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures
- Stayed on top of changes in bakery menu to provide customers with optimal service
- Assisted bakery manager with coordinating product ordering, receiving, and stocking
- Personalized cakes by writing desired words or adding other customizations.
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
Education
HIGH SCHOOL DIPLOMA -
TOWPATH TRAIL HIGHSCHOOL
06.2019
Skills
- Understands elements of design, advertising, and marketing
- Strong organizational skills
- Years of customer service and retail experience
- Capable of learning new technology
- Independent thinker and creative
- Investigation due diligence
- Outbound Calling
- Collections
- Following conversation scripts
- Billing and collections best practices
Activities
- Norton Gay-Straight Alliance 2018
- Alchemy Pole Fitness 2021 - 2022
- University of Akron Choir 2019 - 2021
- Drop-in Tarot Reader at Enlightened Soul Center 2022
- Visual Design and Imaging at Portage Lakes Career Center 2017 - 2018
Timeline
Collections Agent
Central Mercantile Collections Services
04.2024 - Current
Sales Associate
J. Crew Factory
11.2023 - 04.2024
SEASONAL ASSOCIATE
TARGET
10.2022 - 01.2024
RETAIL ASSOCIATE
JOANN FABRICS
05.2021 - 05.2022
STUDENT CREW MEMBER
ARAMARK FOOD SERVICE (ROBERTSON DINING HALL)
09.2020 - 03.2021
BAKERY WORKER
ACME FRESH MARKET
09.2018 - 07.2019
HIGH SCHOOL DIPLOMA -
TOWPATH TRAIL HIGHSCHOOL
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