Alva Pannu
Las Vegas,NV
Summary
Reliable professional offering an extensive career promoting positive customer experiences. Hardworking employee with customer service, multitasking and time management skill. Devoted to great customer service.
Overview
21
21
years of professional experience
Work History
Eligibility Worker
County of Santa Clara, Social Services Agency
01.2000 - 08.2020
- Assessed client eligibility for various assistance programs and services.
- Processed documentation and applications to ensure compliance with regulations.
- Maintained accurate records of client interactions and case updates.
- Adapted quickly to changes in policies, ensuring timely updates to client information systems.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Customer Service
Target
09.2007 - 03.2008
- Provided exceptional customer service by addressing client inquiries promptly.
- Provided customer service by answering questions and resolving return issues.
- Collaborated with customer service personnel to optimize outbound efforts.
- Expanded business clientele through professional networking and exceptional customer service.
Education
Associate of Arts - Paralegal Studies
Computer Systems Institute
Pittsburgh, PASkills
- Written and verbal communication
- Application processing
- Appointment scheduling
- Applicant interviews
- Documentation and paperwork
- Microsoft office
Timeline
Customer Service
Target
09.2007 - 03.2008
Eligibility Worker
County of Santa Clara, Social Services Agency
01.2000 - 08.2020
Associate of Arts - Paralegal Studies
Computer Systems Institute