Job Search Status
Open to workDesired start date: Immediately
Open To Work
Alva B. Apostol
Fresno,CA
Work Preference
Summary
Compassionate and detail-oriented individual with extensive experience in healthcare settings. Known for strong problem-solving abilities and adherence to HIPAA guidelines, with a focus on improving patient outcomes and fostering trust within healthcare teams.
Overview
10
10
years of professional experience
Work History
Certified Community HealthCare Worker
California Health Collaborative
Fresno, CA
03.2023 - 06.2025
- Coordinated efforts to enroll members in claims services, ensuring efficient service delivery.
- Engaged with community members and families to identify and analyze problems affecting care services.
- Assessed patient needs and directed them to appropriate health care services and community resources for optimal support.
- Coordinated and engaged in community outreach events to promote awareness and support for local programs.
- Administered consistent emotional support and timely follow-up to assist clients in navigating their challenges.
- Engaged in professional development through participation in continuing education programs and seminars.
- Coordinated communication among healthcare professionals to facilitate smooth transitions of care from acute settings to homecare or long-term facilities.
- Documented patient interactions accurately in electronic health record systems for improved communication.
- Collaborated with healthcare teams to coordinate patient services and streamline processes.
- Developed strong rapport with patients and families, fostering trust in the healthcare team''s expertise.
- Provided family members with general health education and tips for patient care.
Community Care Spec 1/ COVID -19 - Contact Tracer
Public Health Institute
Fresno, CA
11.2020 - 05.2022
- Coordinated simultaneous case handling while maintaining adherence to deadlines for all responsibilities.
- Maintained strict adherence to HIPAA guidelines while gathering patient data to support effective contact tracing efforts.
- Attended virtual discussions with public health authorities to stay informed on the latest guidelines for effective contact tracing efforts.
- Conducted accurate data entry for contact tracing activities, ensuring seamless integration across multiple software applications.
- Utilized effective communication techniques to build trust and rapport with patients and families.
- Organized and documented client information, ensuring accuracy of plans and notes to support health improvement initiatives.
- Conducted thorough interviews to trace COVID-19 exposure and gather essential health data.
- Trained new team members on best practices for effective communication and data collection.
- Assisted in minimizing virus spread through consistent monitoring of affected individuals'' symptoms and compliance with guidelines.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
Medical Billing and Front Desk Receptionist
Dry Creek Medical Center and Urgent Care
Clovis, CA
09.2018 - 01.2019
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Handled patient inquiries and resolved issues promptly.
- Coordinated with medical staff to streamline patient flow.
- Processed billing information, verifying insurance coverage efficiently.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed all tasks in compliance with company policies and procedures.
Caregiver/ Activity Assistance/ Certified Nursing
Oakmont of Fresno Memory Care, Carmel Village Assisted Living Facility & Golden Living Fowler
Fresno, Fowler, Clovis, CA
10.2010 - 10.2016
- Delivered compassionate care to residents, prioritizing comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity.
- Conducted regular assessments of health conditions and relayed critical updates to nursing staff without delay.
- Collaborated with diverse healthcare professionals to create tailored care plans addressing specific patient needs.
- Cultivated strong relationships through clear and compassionate communication with residents, families, and healthcare team members.
- Achieved improved resident care outcomes by evaluating needs through case reviews. Developed and implemented service plans in collaboration with care teams.
Education
Master of Science - Public Health
National University
La Jolla, CA06-2020
Bachelor of Science - Healthcare Administration
National University
La Jolla, CA09-2018
High School Diploma -
Sanger High School
Sanger, CACNA - Certified Nursing Assistant
Golden Living Center
Fresno, CA01-2010
Skills
- Patient care
- HIPAA compliance
- Compassionate care
- Healthcare education
- Treatment implementation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Certified Community HealthCare Worker
California Health Collaborative
03.2023 - 06.2025
Community Care Spec 1/ COVID -19 - Contact Tracer
Public Health Institute
11.2020 - 05.2022
Medical Billing and Front Desk Receptionist
Dry Creek Medical Center and Urgent Care
09.2018 - 01.2019
Caregiver/ Activity Assistance/ Certified Nursing
Oakmont of Fresno Memory Care, Carmel Village Assisted Living Facility & Golden Living Fowler
10.2010 - 10.2016
Master of Science - Public Health
National University
Bachelor of Science - Healthcare Administration
National University
High School Diploma -
Sanger High School
CNA - Certified Nursing Assistant
Golden Living Center