Alvan Knica Ramos
Stafford,VA
Summary
Results-driven Imaging Specialist skilled in digital imaging and customer interaction. Known for strong time management and records management abilities, ready to leverage expertise to enhance operational accuracy and support efficient claims processing. An employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
13
13
years of professional experience
Work History
Imaging Specialist I
GEICO, Government Employees Insurance
Fredericksburg, Virginia
04.2025 - Current
- Review scanned documents for quality assurance and compliance with standards.
- Participate in regular team meetings to discuss process improvements and updates.
- Upload documents to control sites, tracked transmittals and coordinated revisions.
- Maintain accurate records of all imaging operations.
- Completed paperwork related to insurance claims processing in an accurate and timely manner.
- Manage daily paperwork related to billing operations, insurance claims processing, and filing of medical records.
Stock Room Clerk / Mail Handler
CMI Management, Inc.
Arlington, Virginia
03.2020 - 04.2025
- Delivered mail and packages to various departments efficiently.
- Communicated with customers and employees to answer questions or explain information.
- Create reports, labels, forms.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Maintained inventory levels of office supplies and equipment as needed.
- Answered customer inquiries via phone and email.
- Reviewed files, records and other documents to obtain information or respond to requests.
Warehouse Packer
Amazon
Springfield, Virginia
12.2019 - 06.2020
- Maintained cleanliness and organization in the packing area to enhance safety.
- Collaborated with team members to meet daily packing goals and deadlines.
- Inspected items for quality assurance before packaging for shipment.
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used handheld scanners to track inventory movement within the warehouse system.
PSE Clerk
United States Post Office
Merrifield, VA
11.2019 - 12.2019
- Loading and operating machinery for mail processing, sorting, and canceling.
- Sorting and organizing mail to be delivered.
- Fixing packages that have been broken or damaged.
- Checking items' addresses to make sure they are legible and correct.
- Placing mails onto conveyors to be culled and sorted.
- Operating with pallet jacks to move large boxes and mail items.
Rural Mail Carrier
United States Post Office
Fairfax, VA
05.2016 - 11.2019
- Assisted customers in receiving oversized parcels by carrying items inside.
- Obtained receipts for registered and certain insured mail.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Sold stamps and money orders to mail customers along daily route.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Routed all classes of mail in sequence of delivery along established route.
- Handled undeliverable mail in accordance with established procedures.
- Delivered various types of mail on routes according to strict timelines.
- Cleaned and checked over vehicle after completion of all daily deliveries.
Barista
Dunkin' Donuts
Waldorf, MD
10.2014 - 05.2016
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Prepared multiple drinks per shift with high accuracy and consistently strong customer satisfaction.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Greeted guests with pleasant smile and superior customer service.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Listened to customer desires and needs to recommend optimal products.
- Cleaned and sanitized work areas, utensils and equipment.
- Received and accurately processed customer payments.
Front Desk Receptionist
Angel Heart&Soul Dentistry
Seven Corners, VA
01.2013 - 10.2014
- Signed for packages, recorded all deliveries and distributed to inter-company personnel.
- Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
- Set guest and group reservations and processed check-ins and check-outs.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Education
High School Diploma -
Annandale High School
Annandale, VA06.2012
Skills
- Customer assistance and interaction
- Time management
- Digital imaging
- Insurance claims
- Records management
- Cash transactions
- Strong organization skills
- Office supplies ordering
- Shipping and receiving proficiency
- Microsoft Office
Languages
English
Native/ Bilingual
Tagalog (Filipino)
Native/ Bilingual
Timeline
Imaging Specialist I
GEICO, Government Employees Insurance
04.2025 - Current
Stock Room Clerk / Mail Handler
CMI Management, Inc.
03.2020 - 04.2025
Warehouse Packer
Amazon
12.2019 - 06.2020
PSE Clerk
United States Post Office
11.2019 - 12.2019
Rural Mail Carrier
United States Post Office
05.2016 - 11.2019
Barista
Dunkin' Donuts
10.2014 - 05.2016
Front Desk Receptionist
Angel Heart&Soul Dentistry
01.2013 - 10.2014
High School Diploma -
Annandale High School