Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Current Projects
Timeline
Generic

KASUN YAPA

Staten Island,NY

Summary

With a proven track record at TD Bank, I excel in system deployment and problem-solving, enhancing technical efficiencies and teamwork. My expertise spans from IT support at Trumpf photo Inc to advanced troubleshooting at Singer(Srilanka) PLC, achieving significant process optimizations and customer satisfaction through analytical skills and collaborative efforts.

Overview

8
8
years of professional experience
2
2
Certification

Work History

Deployment and Operating System Imaging Specialist

TD Bank
Somerset, NJ
10.2024 - Current
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

IT Technician

Trumpf photo Inc
Cranbury, NJ
03.2023 - 09.2024
  • Comprehensive IT Support: Provided expert configuration of user accounts, email setups, and hardware troubleshooting.
  • System Installations: Managed installations for Windows operating systems and new software.
  • Setting up new hardware and software, configuring systems and networks (installing updates or patches and setting up user accounts)
  • Monitoring and managing local area networks (LANs) -Installed computers and other devices individually and across networks, testing connection to support proper functioning
  • Technologies: operating systems (Windows, macOS, Linux), network technologies (TCP/IP, DNS, MAC)

Computer Technician Specialist

Singer(Srilanka) PLC
Sri Lanka Colombo , Nittambuwa
01.2013 - 10.2016
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Developed custom scripts to automate routine tasks such as backups and data recovery.
  • Created detailed documentation of customer IT environments.
  • Provided remote support services when needed in a timely manner.
  • Assisted clients and internal staff with troubleshooting to quickly resolve software issues.

Education

Computer Hardware & Network Engineer - Network Administrator

SK Internation
Colombo Nugegoda
01-2010

Skills

  • Problem-solving abilities
  • Time management abilities
  • Troubleshooting
  • Customer service
  • Task prioritization
  • Project assistance
  • System deployment
  • Teamwork
  • Data management
  • Teamwork and collaboration
  • Analytical skills

Certification

  • CompTIA A+ ( XHFH71HT3NQ4QQGK )
  • CompTIA Network+ ( G92KZXVYR1V4QK5Z )

Languages

English
Professional
Sinhala
Professional

Current Projects

  • SINGER Sri Lanka PLC, I undertook a crucial project where I urgently repaired a laptop that had lost power, just hours before the client’s flight. I quickly diagnosed and fixed the motherboard, ensuring all critical documents were safely updated. This rapid response restored full functionality, allowing the client to proceed smoothly. The laptop continues to perform well, and the client remains highly satisfied and in contact with me. This project exemplifies my commitment to exceptional service and technical expertise.

Timeline

Deployment and Operating System Imaging Specialist

TD Bank
10.2024 - Current

IT Technician

Trumpf photo Inc
03.2023 - 09.2024

Computer Technician Specialist

Singer(Srilanka) PLC
01.2013 - 10.2016

Computer Hardware & Network Engineer - Network Administrator

SK Internation

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KASUN YAPA