MATTHEW YOCKEY
Clive,IA
Summary
IT Professional with Helpdesk and project experience. Skillful Deployment Specialist with a background in coordinating and overseeing the successful deployment of software and hardware systems. Demonstrated ability to manage project lifecycles, troubleshoot technical issues, and collaborate with cross-functional teams. Strong interpersonal skills complemented by problem-solving prowess and familiarity with various deployment tools. Past roles have shown improvement in system efficiency and productivity through effective management strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deployment Specialist
Mercy Medical-Des Moines, IA-Contract
Des Moines, IA
01.2024 - Current
- Implemented system upgrades
- Imaging, and Deploying devices
- Executed system diagnostics and conducted necessary repairs.
- Developed deployment plans and coordinated with various teams to ensure successful implementation.
Help Desk
Caseys-Ankeny, IA
Ankeny, IA
05.2023 - 12.2023
- Resolved store level tickets and issues
- Over the phone support.
Tech 1
Pomeroy Technologies/Principal Financial
02.2023 - 05.2023
- Install and upgrade workstations
- Workstation Support
- Wipe/Image warranty machines for distribution
- Diagnose and repair warranty machines
- Image new machines for distribution.
Data Center Technician
Microsoft-West Des Moines
West Des Moines, IA
01.2021 - 12.2022
- Troubleshoot and diagnose server and network equipment
- Deploy networking equipment
- Use a ticketing system
- Assemble, repair, decommission and replace server and networking equipment.
Education
IT Support Boot Camp -
Tek Ladder
08.2022
Skills
- Application support
- Customer Support
- Network Administration
- Software Deployment
- Continuous deployment
- Technical Documentation and Reporting
- Problem-solving abilities
- Professionalism
- Teamwork and Collaboration
- System Testing
- Technical Support and Assistance
Certification
- CompTIA A+
- Azure 900
Timeline
Deployment Specialist
Mercy Medical-Des Moines, IA-Contract
01.2024 - Current
Help Desk
Caseys-Ankeny, IA
05.2023 - 12.2023
Tech 1
Pomeroy Technologies/Principal Financial
02.2023 - 05.2023
Data Center Technician
Microsoft-West Des Moines
01.2021 - 12.2022
IT Support Boot Camp -
Tek Ladder
- CompTIA A+
- Azure 900
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