Gabriella Costa
DesMoines,IA
Summary
Dynamic customer service professional with extensive Trinity Health experience, skilled in high-pressure conflict resolution. Proficient in medical filing and lab coordination, paired with strong communication. Dedicated to exceptional service and professionalism, emphasizing patient interaction and satisfaction.
Healthcare professional with a solid background in surgical technology and patient care. Able to support surgical teams under pressure, ensuring safety protocol adherence and efficient workflow. Acknowledged for collaboration and adaptability, with expertise in instrument handling and sterile processing. Expected CST Certification July 2025.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
📍 Trinity Health – Des Moines, IA
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Calling critical lab results to hospital floors for in-house patients and external clinics.
- Coordinating lab pickups for clinics and answering laboratory-related inquiries.
- Handling medical filing and patient record organization.
Cashier
📍 Home Depot – Ankeny, IA
09.2022 - 02.2024
- Assisted customers with purchases, returns, and product inquiries.
- Operated cash register with accuracy and efficiency.
- Resolved customer concerns and provided excellent service.
Cat Groomer
📍 Smitten Kitten – Des Moines, IA
09.2021 - 09.2022
- Provided grooming services, including bathing, trimming, and medical care.
- Handled customer consultations and managed appointments.
- Maintained cleanliness of boarding rooms and assisted with cat care.
Cashier/Customer Service Representative
📍 Target – Ankeny, IA
04.2021 - 08.2022
- Assisted customers with purchases, returns, and order pickups.
- Operated cash register and processed transactions with accuracy.
- Stocked merchandise and maintained store organization.
Education
Associate of Science - Surgical Technology
Des Moines Area Community College
Des Moines, IA07-2025
Skills
- Strong knowledge of sterilization techniques and surgical instruments
- Familiarity with surgical procedures and aseptic techniques
- Effective communication and teamwork skills
- Experience with medical filing and lab coordination
- Ability to handle high-pressure environments
- Proficient in customer service and patient interaction
- Critical thinking
- Certification: [Expected CST Certification – July 2025]
Timeline
Customer Service Representative
📍 Trinity Health – Des Moines, IA
02.2024 - Current
Cashier
📍 Home Depot – Ankeny, IA
09.2022 - 02.2024
Cat Groomer
📍 Smitten Kitten – Des Moines, IA
09.2021 - 09.2022
Cashier/Customer Service Representative
📍 Target – Ankeny, IA
04.2021 - 08.2022
Associate of Science - Surgical Technology
Des Moines Area Community College
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