Alvaro Arriola Boror

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Trained new employees on customer service, money handling and organizing strategies.

Identify, plan, and execute daily operational tasks.
• Supervise and direct the work of leads and cabin cleaning members as they service aircraft for your
assign shift.
• Verify staff presence to complete daily operational assignments.
• Accountable and responsible for conducting on the job training and coaching of new hires.
• Prepare and assist in team briefings.
• Observe and enforce airline safety and company policies.
• Maintaining communication with key stake holders to maximize operational performance.
• Ensure the completion of daily reports, emails and other documentation.
• Other duties as requested.

• Mentored new cabin crew hires, providing guidance on company policies and procedures as well as hands-on training.
• Provided exceptional customer service, resulting in increased passenger loyalty and repeat business.

• Clean all assigned commercial aircrafts thoroughly and efficiently.
• Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
• Supported airline safety standards with meticulous attention to detail during cabin inspections.
• Complied with all safety regulations while handling hazardous materials or working in challenging environments such as confined spaces and heights within aircraft cabins.

Accurately evaluates achievement of daily production plan to achieve objectives based on available
resources.
• Ensure orders for daily Sales.
• Responsible for coaching, resolving issues and serving as a link between subordinates and upper
management.
• Monitor employee productivity and accuracy to ensure efficiency.
• Manage production with deadlines.

• Routine check of cooler temperature, tool inventory and safety gloves.
• Complete Quality Assurance Report check and Deficiency Reports.
• Ensure that all products are in correct packaging before distribution.
• Confirm labels, weight and portions of the products.
• Collect all paperwork for the day and place them in their correct folders, organize in order and category.

• Demonstrate integrity and honesty while interacting with guests, team members and managers.
• Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
• Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
• Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.
• Enhanced product quality by implementing rigorous inspection processes and protocols.

• Supervise the work of team members and perform regular inspections of facilities and grounds.
• Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
• Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
• Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
• Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.

• Assist with construction or remodeling projects.
• Utilized hand tools effectively for various general labor tasks, ensuring high-quality results.
• Increased overall job site efficiency by assisting with general labor tasks when necessary.

• Operated the drive-through window and sales register quickly and efficiently.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Cleaned and maintained all areas of restaurant to promote clean image.