Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Russell

McKinney,Texas

Summary

Accomplished mortgage professional with a proven ability to develop and implement strategies that support business and financial objectives. Reputation for dedicated teamwork, strong leadership skills, interminable work ethic, and commitment to customer service. Seeking to obtain a challenging position that will capitalize on my years of progressive experience within the mortgage industry.

Overview

5
5
years of professional experience

Work History

Account Manager

11 Mortgage
07.2020 - 08.2021
  • Pull credit soft pulls, update income documents, assets and flood certs.Request closing disclosures for closing
  • Pre-underwriting loans
  • Act as liaison between sales and operations staff
  • Reviews loan conditions and documentation received from brokers
  • Follow up on conditions
  • Answers questions from brokers and their loan officers
  • Meet assigned monthly closing goals
  • Any additional projects/duties as assigned by Management

Customer Service Representative

Advantage Credit
07.2019 - 08.2019
  • Processes supplement requests from the MCL inbox
  • Works supplement request by taking appropriate action to verify and update tradeline which may include phoning and/or faxing creditor/vendor or conducting conference calls
  • Meets or exceeds daily production quotas
  • Maintains work quality and consistently receives satisfactory audits
  • Emails and/or calls client when supplement is completed or additional information or documentation is required
  • Continuous follow-up to complete items in working and pending boxes along with inbox through MCL
  • Return client correspondence in a timely manner
  • Assist clients when they call in with questions and concerns.

Loan Processor

Caliber Home Loans
01.2017 - 01.2018
  • Provide support to loan officer and underwriter teams by ensuring the timely and accurate processing of mortgages
  • Review and verify borrowers' income and asset documentation, credit reports and employment histories
  • Order property appraisals, and review appraisal report for accuracy and any required repairs, along with ensuring delivery to the customer was within compliance thresholds
  • Ensure compliance with company policies, underwriting guidelines and lending-program requirements
  • Scheduling closing with title company and customer, while ensuring customer's understanding and requirements of closing process
  • Recognized by sales partners and operations management for loan quality submissions and customer satisfaction.

Account Manager

Carrington Mortgage Services, LLC
10.2016 - 01.2017
  • Monitor loans for assigned Account Executives (AEs) through submission to funding
  • Assist brokers by answering questions with excellent customer service
  • Reviews documentation submitted by brokers before submitting to Underwriting
  • Follow up on approval conditions, order documents, and follow up on funding conditions
  • Be knowledgeable about the loans in your pipeline
  • Train new account managers on procedures and guidelines
  • Train on sending out Closing Disclosures and fees
  • Pull credit soft pulls, update income documents, assets and flood certs.

Education

Some College (No Degree) - Psychology Teacher Education

Collin County College
Mckinney, TX

Skills

  • Bilingual
  • Mortgage
  • Customer Service
  • Microsoft Office
  • Data Entry

Timeline

Account Manager

11 Mortgage
07.2020 - 08.2021

Customer Service Representative

Advantage Credit
07.2019 - 08.2019

Loan Processor

Caliber Home Loans
01.2017 - 01.2018

Account Manager

Carrington Mortgage Services, LLC
10.2016 - 01.2017

Some College (No Degree) - Psychology Teacher Education

Collin County College

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Michelle Russell