Alvaro Benavides
Upsell server
Union City,NJ
Summary
Hardworking upsell waiter with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
10
10
years of professional experience
Work History
Upsell Server
Hudson & co restaurant
Jersey , NJ
04.2021 - 03.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Making sure to create and to provide the best atmosphere and experience for my guess.
- Prepared drinks according to standard recipes.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Upsell Server
Waterside Restaurant And Catering
North Bergen, NJ
06.2020 - 03.2021
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Communicated effectively with kitchen staff regarding order status updates.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
Upsell Server
Son Cubano Restaurant-Bar
West New York, NJ
05.2014 - 04.2018
- Greeted guests and provided menus.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Responded to ad hoc cleaning duties at end of shift.
Bartender
Hudson Bar.
Hoboken , NJ
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Upsold customers from shelf to premium brands to help boost sales.
Education
High School Diploma -
Emerson High School
Union City, NJ01-2006
Skills
- Food Running
- Supply Restocking
- Order Management
- Food Delivery
- Safe Food Handling
- Upsell waiter
- Partner trainer
Timeline
Upsell Server
Hudson & co restaurant
04.2021 - 03.2024
Upsell Server
Waterside Restaurant And Catering
06.2020 - 03.2021
Upsell Server
Son Cubano Restaurant-Bar
05.2014 - 04.2018
Bartender
Hudson Bar.
High School Diploma -
Emerson High School
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