Alvaro Diaz
Austin,TX
Summary
Dynamic trilingual professional with a proven track record at Amazon, adept in facilitating communication and ensuring safety compliance. Goes above and beyond in customer service roles, enhancing customer satisfaction through problem-solving and empathy, creates positive connections between client and worker, excels in de-escalation. Skilled in interpretation and adaptability. Leverages these abilities to meet and exceed workplace challenges.
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon
Pflugerville, TX
04.2022 - Current
- Delivered real-time, accurate oral translations and interpretations for clients.
- Supported colleagues by providing assistance with translations as needed.
- Participated in safety meetings to ensure compliance with safety regulations.
- Observed safety protocols when handling hazardous materials including radiation safety regulations.
- Implemented safety training for new hires and re-training for current employees.
Cashier
Walmart
Mesquite, TX
07.2021 - 04.2022
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register or POS system efficiently and accurately to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Greeted customers and answered any questions they had about the store's products and services.
Sales Associate
Banana Republic
Laredo, TX
05.2019 - 07.2021
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered incoming telephone calls to provide store, products and services information.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Managed customer service inquiries and complaints.
Education
Some College (No Degree) - Science
Laredo Community College
Laredo, TXSome College (No Degree) - Medical Assisting
Austin Community College
Austin, TXSkills
- Interpretation
- Trilingual (fluent in Spanish, speaks English, and Portuguese)
- Problem and conflict resolution
- Teamwork and collaboration
- Compassion, understanding, and empathy
- Punctual, Organized, and ability to multitask
Timeline
Process Assistant
Amazon
04.2022 - Current
Cashier
Walmart
07.2021 - 04.2022
Sales Associate
Banana Republic
05.2019 - 07.2021
Some College (No Degree) - Science
Laredo Community College
Some College (No Degree) - Medical Assisting
Austin Community College
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