Alvaro Gomez
Metairie,Louisiana
Summary
Results-driven professional with a diverse background in production supervision, sales, and skilled manufacturing. Through my professional experience I have demonstrated expertise in managing production, delivering exceptional customer service, and displaying dedication and adaptability between different industries. Proven ability to manage teams, meet deadlines, exceed performance targets, and meet personal goals. Seeking a challenging role where my skills and experience and can contribute to organizational success. Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Overview
7
7
years of professional experience
Work History
Service supervisor
Hydradyne LLC.
03.2022 - 05.2024
- Oversee daily operations of repair and build shop for branch and region
- Estimate repairs and provide quotes to customers
- Negotiate with customer when objections arise
- Communicate with customers to provide update on ongoing jobs
- Coordinate with team members to meet deadlines
- Collaborate with cross-functional teams to optimize workflow and improve productivity
- Identified problems with workflow and implemented improvements to provide proven results.
- Schedule projects and manage ongoing projects
- Coordinate with logistics for delivery of equipment and materials
Car Sales Consultant
Lakeshore CDJR of Kenner
06.2021 - 11.2021
- Established and maintained strong customer relations through professional service
- Managed numerous leads and converted many of those leads into a sale
- Maintained product and industry knowledge
- Assisted customers in selecting the right vehicle based on their needs and budget
- Executed precise information gathering thus expediting the finance process
- Performed thorough vehicle deliveries to ensure customer understood features of their vehicle
- Served as a Bi-lingual sales representative to the community
- Maintained professional behavior able to speak to customers to gain confidence on my abilities to best serve them.
Service Coordinator
Dxp Enterprises
08.2017 - 06.2021
- Quoted repairs, attained purchased order, and processed orders
- Plan, coordinate, and oversee production for pump shop
- Coordinate with repairs to verify blueprints were interperted correctly if there were any descrepencies
- Openly communicate with all team members
- Communicate with customers directly to determine their needs and expectations
- Stage and schedule projects and assigned to technicians
- Operate office equipment.
CNC Lathe Operator
Laitram Machine shop
- 06.2017
- Operate and program CNC for production runs
- Read and interpret blueprints and produce parts within enginering tolerances
- Maintained a standard of quality and production
- Worked with LEAN manufacturing team to improve shop work process
- Completed Apprenticeship program to move from shop hand to CNC operator.
Education
GED -
05.2006
Skills
- MS Office
- Customer service
- Commerce software
- Bilingual
- Adaptability
- Technical knowledge
- Service Order Flow
- Sales Support
- Policy Enforcement
- Progress Monitoring
Timeline
Service supervisor
Hydradyne LLC.
03.2022 - 05.2024
Car Sales Consultant
Lakeshore CDJR of Kenner
06.2021 - 11.2021
Service Coordinator
Dxp Enterprises
08.2017 - 06.2021
CNC Lathe Operator
Laitram Machine shop
- 06.2017