Alvaro Hurtado
Twin Falls,ID
Summary
Proven professional with a track record of enhancing customer experiences at First Federal Savings Bank, adept in handling financial transactions with confidentiality and discretion. Leveraged exceptional customer service and time management skills to streamline processes, significantly reducing wait times. Demonstrates a strong work ethic and proficiency in conflict resolution, contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Teller
First Federal Savings Bank
Twin Falls
01.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Welcome Center Representative
Wood River YMCA
Ketchum, ID
01.2023 - 10.2023
- Restocked employee and guest supplies.
- Streamlined visitor check-in process for increased efficiency and reduced wait times.
- Assisted in the development of promotional materials to attract new visitors to the Welcome Center.
- Tracked visitor trends to inform future marketing initiatives and improve overall guest experience.
Teller
WAFD BANK
Hailey, ID
01.2022 - 01.2023
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Educated customers on online banking and mobile banking applications.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Diploma - N/a
Wood River High School
Hailey, ID08.2017
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Friendly
- Stress tolerance
- Listening and comprehension
- Conflict resolution techniques
- Confidentiality and discretion
Languages
Spanish
Professional Working
Timeline
Teller
First Federal Savings Bank
01.2024 - Current
Welcome Center Representative
Wood River YMCA
01.2023 - 10.2023
Teller
WAFD BANK
01.2022 - 01.2023
Diploma - N/a
Wood River High School