Alvaro Luna
Miami
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Food and Beverage Supervisor
Hilton Miami Downtown
07.2025 - Current
- Supervised daily food and beverage operations, ensuring high standards of quality and service
- Analyzed customer feedback to identify areas for improvement, enhancing overall guest satisfaction levels
- Coordinated inventory management, optimizing stock levels to reduce waste and ensure availability
- Supervised food presentation and plating to enhance visual appeal
- Assist food runners by expediting food orders in the kitchen
Banquet Server
Trump International Beach Resort
09.2024 - 07.2025
- Execute proper serving techniques for food and beverages, adhering to health and safety regulation
- Maintain cleanliness and organization of banquet areas throughout the event
- Demonstrate strong teamwork skills by supporting fellow staff members during busy events
- Set up tables, linens, silverware, and decorations before the event
- Supervise banquet operations and banquet staff
Catering & Conference Sales Coordinator
Trump International Beach Resort
02.2024 - 07.2025
- Communicate all group information to the appropriate departments
- Supervise banquet operations and banquet staff
- Provide on-site support during events, including setup, service, and teardown, resulting in positive feedback, efficiency and communication
- Conduct site visits with clients to showcase venues and discuss catering options
- Develop and manage event timelines, budgets, and floor plans to ensure smooth execution
- Manage, organize, update and distribute event orders to other departments
- Process event payments
Membership Services Coordinator
Ocean Reef Club
05.2023 - 02.2024
Server/Bartender
El Novillo Restaurant
11.2018 - 05.2023
- Worked with POS system to place orders, manage bills and handle complimentary items
- Performed opening and closing duties such printing sales reports, set up for incoming shift
- Served customers in a fast-paced environment, ensuring timely delivery of food and beverages
- Managed bar inventory and maintained cleanliness to uphold health and safety standards
- Provided excellent customer service by responding promptly to inquiries and resolving complaints.
- Supervise Bussers
Education
Bachelor of Science (B.S.) - Hospitality Management
Florida International University
Miami, FL, US05.2023
Associate in Arts (A.A.) - Business Administration
Miami Dade College
Miami, FL12.2020
Skills
- Results oriented
- Active listening
- Strong verbal and written communication skills
- Customer Service
- Problem solving and conflict resolution
- Multitasking
- Exceptional communication
- Experience with: Salesforce (Amadeus), Delphi Diagramming, CeloPay and Microsoft Office
LANGUAGES
English - Native
Spanish - Native
AWARDS
-Heart of House Team Member of the 3rd Quarter 2024 (Trump International Beach Resort)
-Heart of House Team Member of the Year 2024 (Trump International Beach Resort)
-Nominee for Supervisor/Manager of 3rd Quarter (Hilton Miami Downtown)
Timeline
Food and Beverage Supervisor
Hilton Miami Downtown
07.2025 - Current
Banquet Server
Trump International Beach Resort
09.2024 - 07.2025
Catering & Conference Sales Coordinator
Trump International Beach Resort
02.2024 - 07.2025
Membership Services Coordinator
Ocean Reef Club
05.2023 - 02.2024
Server/Bartender
El Novillo Restaurant
11.2018 - 05.2023
Associate in Arts (A.A.) - Business Administration
Miami Dade College
Bachelor of Science (B.S.) - Hospitality Management
Florida International University