Alvaro Melchor
Vancouver,WA
Summary
Dynamic leader with proven expertise in operations and team development, honed at Enterprise Holdings Inc., Rent-A-Car. Excelled in elevating customer satisfaction and minimizing risk, showcasing a blend of financial product sales acumen and adeptness in fostering team growth. Achievements include significant improvements in service standards and compliance adherence, underlining a results-driven approach.
Overview
5
5
years of professional experience
Work History
Assistant Branch Manager
Enterprise Holdings Inc., Rent-A-Car
2022.06 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
Ambassador
Amazon
2019.07 - 2021.12
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Arts - Business Administration
Washington State University
Vancouver, WA05.2022
Skills
- Operations Management
- Team Development
- Financial Product Sales
- Risk Management
- Sales management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Branch Manager
Enterprise Holdings Inc., Rent-A-Car
2022.06 - Current
Ambassador
Amazon
2019.07 - 2021.12
Bachelor of Arts - Business Administration
Washington State University
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