Matt Murphy
Boca Raton,FL
Summary
Accomplished Manager with in-depth experience consistently rising through ranks. Well-versed in customer service, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Enterprise Holdings, Enterprise Rent-A-Car
2019.10 - 2022.11
- Oversees the daily operations of Palm Beach International Airport branch functions -The face of Enterprise, Alamo, & National to guests and partners
- Behind-the-scenes operational expert
- Provide excellent guest service
- Resolve guest experience issues
- KPI and Metric driven results
- Voted #1 Airport for Customer Service (October 2021)
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Sports Marketing Assistant
Florida Atlantic University
Boca Raton , FL
2018.01 - 2018.10
- Tasked with promoting & expanding the reach of FAU Athletics
- Worked directly with Football, Baseball, and Women's Volleyball coaches to create marketing strategies and social media ideas
- Oversaw a 26% increase in Baseball attendence, & a 31% increase in Women's' Volleyball attendance from 2017, 2018
- Managed game day team of 3-15 members of interns
- Provided exceptional guest experience & was responsible for their safety and wellbeing
- Consistently met all deadlines provided by Sports Marketing Director, & Athletics Director
- Developed pre-season marketing plans to support department and divisional product strategies.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Created customized marketing materials to increase product awareness.
- Identified appropriate marketing channels and target customers for campaigns.
- Coordinated with social media, public relations and other teams to execute product introductions.
Education
BBA - Marketing
08.2018
- Dean's List Fall 2016
- Received Howard Guggenheim Scholarship
- Received Minto Communications Scholarship
- Received FAU Business Leader of the Year award
- Awarded C-USA Commissioners Medal Recipient
- Member of C-USA Commissioners Honor Roll
- Member of FAU Athletics 3.0 Club
BBA - Business Administration
12.2015
- 3.5 GPA
- Extracurricular Activities: Football
Skills
- Coaching and Mentoring
- Customer Service
- Assignment Delegation
- Administrative Management
Timeline
Assistant Manager - Enterprise Holdings, Enterprise Rent-A-Car
2019.10 - 2022.11
Sports Marketing Assistant - Florida Atlantic University
2018.01 - 2018.10
Florida Atlantic University - BBA, Marketing
University At Buffalo - BBA, Business Administration
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