Alvaro Mondragon Zapata
Austin,Tx
Summary
Results-driven professional with a strong background in relationship building and time management within fast-paced restaurant settings. Founder experienced in securing funding, resource allocation, and brand marketing. Skilled in developing actionable plans and financial strategies. Committed to delivering exceptional service, enhancing customer satisfaction, and fostering long-term loyalty.
Overview
3
3
Languages
1
1
Certification
3
3
years of professional experience
Work History
Chief Executive Officer
Mondragon Landscaping & Design
Austin, Tx
03.2023 - 07.2026
- Increased sales through direct outreach, referrals, marketing, and repeat business, fostering continuous month-over-month growth.
- Improved profit margins by negotiating material costs, upselling services, and increasing employee efficiency.
- Managed projects from client consultation to final delivery, ensuring quality, adherence to timelines, and high customer satisfaction.
- Interacted with clients professionally, preparing estimates, providing updates, and recommending services to enhance client relationships.
Server
Texas Toast Breakfast & Burgers
Austin, Tx
03.2026 - 06.2026
- Delivered high quality service to over 100+ guests per shift, maintaining a positive experience and resolving issues quickly.
- Managed multiple tables in fast-paced environment, ensuring quality service and attention to detail.
- Coordinated with kitchen and bar staff to facilitate efficient service flow and timely order delivery.
- Increased average ticket size through product knowledge and tailored recommendations.
Front Desk Manager
Woof Gang Bakery & Grooming
Austin, Texas
09.2023 - 01.2025
- Scheduled grooming appointments and coordinated client check-ins and pick-ups to enhance client experience.
- Maintained client records, pet notes, and appointment details accurately.
- Resolved customer concerns and handled front desk questions professionally, contributing to customer satisfaction.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Processed sales through point-of-sale system for bakery and grooming services, ensuring accurate transactions.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
Education
Bachelor of Business And Administration - Business And Administration
Austin Community College
Austin, Tx05-2030
Austin, Tx -
Lake Travis High School
Austin, Tx05-2026
Skills
- Food and beverage service
- Order management
- Customer upselling
- Sales assistance
- Client communication
- Project coordination
- Excel proficiency
- Quality assurance
- Problem solving
- Collaboration skills
- Teamwork
- Payment processing
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Indonesian
Limited
Certification
- Autodesk Fusion- issued by Autodesk
- Autodesk Revit- issued by Autodesk
- Microsoft Excel- issued by Microsoft
- Communication Skills- issued by Career Safe
- Human Research Management- issued by Career Safe
- Personal Financial Management- issued by Career Safe
- Child Development- issued by YouScience
- Workplace Financial Management- issued by Career Safe
Leadership & Activities
- Automotive Projects- Hands on mechanical and cosmetic work on motorcycles, trucks, trailers, lawnmowers.
- Entrepreneurship- Started Mondragon Landscape & Design, while flipping vehicles on the side, and doing automotive photography.
- Volunteered- Church teen leader, and currently volunteer at a children's play place.
- Sports- Competed at Lake Travis High School in Football winning freshman MVP while wrestling in multiple tournaments.
Timeline
Server
Texas Toast Breakfast & Burgers
03.2026 - 06.2026
Front Desk Manager
Woof Gang Bakery & Grooming
09.2023 - 01.2025
Chief Executive Officer
Mondragon Landscaping & Design
03.2023 - 07.2026
Bachelor of Business And Administration - Business And Administration
Austin Community College
Austin, Tx -
Lake Travis High School