Alvaro Orellana
AMFM Healthcare
Reston,VA
1
Certification
6
years of professional experience
Dedicated Patient Access Representative with over 6 years of experience in diverse healthcare environments. Adept at optimizing scheduling, preregistration, and insurance verification processes through EMR systems such as BestNotes. Expertise in maintaining HIPAA compliance and fostering patient engagement, while effectively managing insurance authorization workflows. Committed to delivering compassionate service that enhances the overall patient experience and supports organizational goals. Proven track record of improving operational efficiency and contributing to a positive healthcare environment.
Work History
Behavioral Health Coordinator
1 Year 7 Months- Managed appointment coordination for more than 120 patients weekly across multiple clinics, leveraging BestNotes EMR to enhance phone outreach and streamline care coordination.
- Executed thorough audits and reviews of medication charts, pinpointing discrepancies and communicating findings to nursing and clinical teams for corrective action.
- Coordinated efforts of psychiatrists, nurses, therapists, case managers, and support staff to streamline treatment plans and optimize patient care.
- Developed educational materials to support clients in understanding mental health issues and resources.
- Trained new staff on best practices in behavioral health coordination, fostering a collaborative work environment.
Operational Analyst
1 Year 4 Months- Configured Dynatrace to analyze application performance metrics and optimize system operations by identifying critical bottlenecks.
- Directed the prioritization of IT requests using ServiceNow, ensuring effective handling of more than 200 incidents and changes on a monthly basis.
- Executed incident resolution strategies for P1, P2, and P3 issues, safeguarding operational integrity for a leading technology firm.
- Managed high-priority incident response, effectively reducing operational disruptions by 30% through proactive communication and resolution strategies.
- Analyzed incidents comprehensively and established corrective strategies, achieving a 25% reduction in recurrence.
Float Pool Secretary
2 Years 11 Months- Directed patient flow management, ensuring effective bed coordination and timely discharge processes to support quality care.
- Managed scheduling and administrative support functions to optimize clinical team workflows.
- Implemented systematic organization of patient charts and documentation through Epic to ensure accuracy and accessibility.
- Facilitated effective communication by managing phone calls and messages for five healthcare providers. Optimized appointment scheduling and resolved patient inquiries efficiently.
- Operated multi-line phone system to ensure prompt responses and foster positive interactions with callers.
Education
Associate of Science - Computer Information Technology
Skills
Epic EMR
BestNotes EMR
Zoho CRM
Microsoft Office Suite
Telehealth Platforms
Scheduling
Training and Development
Healthcare Quality Improvement
HIPAA Compliance
Problem-Solving Skills
Certification
HIPAA Certification, CPR Certification
Timeline
Behavioral Health Coordinator
AMFM Healthcare
07.2024 - 02.2026Read More
Operational Analyst
Assurant
03.2023 - 07.2024Read More
Float Pool Secretary
Inova Fairfax Hospital
04.2020 - 03.2023Read More
Full Sail University
Associate of Science from Computer Information Technology
Read More