ALVARO PUEBLA
EL PASO,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
OUTSIDE SALES REPRESENTATIVE
RUSH TRUCK CENTERS
El Paso, TX
01.2022 - 09.2022
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to establish diversified network of connections.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Performed required travel for training and scheduled events.
PART SALES REPRESENTATIVE - PHONE ROOM
RUSH TRUCK CETNERS
El Paso, TX
06.2017 - 01.2022
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
FRONT PARTS COUNTER REPRESENTATIVE
RUSH TRUCK CENTERS
El Paso, TX
05.2014 - 06.2017
- Built relationships with recurring customers and associates, establishing company as community leader in PACCAR, CAT & Cummins products.
- Maintained store product inventory levels and consolidated orders for easier, lower-cost transportation.
- Greeted customers entering store with friendly demeanor and positive attitude, assessing customer needs and directing towards specific departments depending on interests.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
FRONT PARTS SALES REPRESENTATIVE
WAGNER EQUIPMENT
El Paso, TX
07.2009 - 07.2014
- Assisted customers in finding appropriate parts promptly.
- Maintained extensive understanding of common problems and methods for repair.
- Stocked and managed stock of parts.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Organized parts storage and stocked inventory according to established guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Adhered to company guidelines for performance and compliance.
- Maintained clean and neat parts counter and sales floor.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Education
Associate of Arts - INFORMATION TECHNOLOGY
WESTERN TECHNICAL COLLERGE
EL PASO 10.2007
High School Diploma -
SOCORRO HIGH SCHOOL
EL PASO05.2004
Skills
- Account servicing
- Network development
- Lead prospecting
- Interpersonal communication skills
- Account development
- Records management
- Retention strategies
- Product promotions
- Sales expertise
- Client Service
- Customer Relations
- Problem solving strength
Timeline
OUTSIDE SALES REPRESENTATIVE
RUSH TRUCK CENTERS
01.2022 - 09.2022
PART SALES REPRESENTATIVE - PHONE ROOM
RUSH TRUCK CETNERS
06.2017 - 01.2022
FRONT PARTS COUNTER REPRESENTATIVE
RUSH TRUCK CENTERS
05.2014 - 06.2017
FRONT PARTS SALES REPRESENTATIVE
WAGNER EQUIPMENT
07.2009 - 07.2014
Associate of Arts - INFORMATION TECHNOLOGY
WESTERN TECHNICAL COLLERGE
High School Diploma -
SOCORRO HIGH SCHOOL