Alvetta Garner
Steger,IL
Summary
I am experienced customer service specialist looking for part time employment in order to apply my acquired skills and knowledge. Independent thinking with integrity and problem solving abilities with strong communication and interpersonal skills.
With proven expertise in addressing customer inquiries and resolving issues efficiently. Successfully implemented solutions that improved customer satisfaction and streamlined service processes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Technology Customer Service Specialist
Comcast Cable
03.2012 - 12.2023
- Repair technician for internet, cable and voice over internet protocol
- Retention specialist interacting with customers to establish and maintain business and implementing up selling strategies
- Product consultant articulating features and benefits based on customer needs
- Marketing
- Sales
- Billing
- Event Planning
- Training
- Home base working skills
Customer Service Representative
The LaSalle Network
03.2011 - 02.2012
- Effectively demonstrated the ability to multitask, communicate and problem solve for several companies for temporary job assignments
- Rivers Casino, Morey Corporation and Luna Carpet
- Interfacing with Constituents
- Overseeing monthly budget
- Host conference meeting
Education
Business - Computer Science
Loop College
Chicago, ILSkills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Excellent written and oral communication
- Customer Relationship Management
- Problem Resolution
Timeline
Technology Customer Service Specialist
Comcast Cable
03.2012 - 12.2023
Customer Service Representative
The LaSalle Network
03.2011 - 02.2012
Business - Computer Science
Loop College