Lead daily stand-up meetings with team members to review tasks assigned for the day. Managed staffing and area coverage throughout the year.
Created reports detailing employee performance and metrics against objectives set out by the company to maintain the best service at the lowest cost.
Implemented policies and procedures to ensure that the team had a clear understanding of their roles, to achieve meeting service and production goals.
Collaborated with other departments and operations such as sales representatives and business partners in order to create cohesive strategies for achieving organizational goals.
Package Car Driver
UPS
Edenton, NC
06.1977 - 05.1982
Followed all applicable traffic laws while driving company vehicle.
Maintained contact with base during route assignments to receive instructions or be dispatched to new locations. Covered every route to gain knowledge of area while planning to pursue a management position.
Collected payments for COD items when necessary.
Education
Doctor of Ministry - Theology
Apex School of Theology
Durham, NC
05-2018
Master of Arts - Master of Divinity
Shaw University Divinity School
Raleigh, NC
05-2013
Bachelor of Science - Business Administration And Management
Shaw University
Raleigh, NC
05-2008
Associate of Applied Science - Business Administration
Martin Community College
Williamston, NC
05-1977
Skills
Team management to enhance teamwork
Upheld company policies while implementing guidelines to hold others accountable
Review daily performance with employees and management staff
Collaborated across departments
Data analysis
Employee training
Inventory management
Customer service
Ability to have crucial conversations in resolving conflict
Report generation
Very organized in staying on task by managing time wisely
The ability to be an effective communicator
Affiliations
Active in volunteering with Mary E. Phillips High School Business Alliance to assist with mock interviews, college prep planning, and life coach skills.
Volunteer and a Board Member of the Granville County Juvenile Crime Prevention Council and serve as the monitoring chair-person.
Certification
2 Unit CPE Certification. Served as Chaplain at Duke Raleigh Hospital in Raleigh for 2 years. Certifications through Duke University Hospital Systems.