Kendria Cabelin
12.6 Restaurant
Rockville Centre,NY
1
Language
9
years of professional experience
Experienced supervising manager with a strong background in operations management, team leadership, customer service, and budget oversight. Known for improving processes, resolving issues quickly, and maintaining smooth daily workflow.
Adaptable leader with experience in restaurant operations, caregiving, and customer support. Brings strong communication, organization, and decision-making skills to every role. Proven ability to manage budgets, coordinate teams, and strengthen daily operations through practical solutions.
Work History
Supervising Manager
3 Years 4 Months- Supervised front-of-house and back-of-house operations to maintain consistent service standards.
- Coordinated staff schedules, assignments, and shift coverage to support smooth daily workflow.
- Trained team members on service procedures, food safety, and guest interaction expectations.
- Monitored inventory levels and reordered supplies to prevent service interruptions.
- Resolved guest concerns promptly, preserving satisfaction and repeat business.
- Enforced sanitation, safety, and compliance requirements throughout restaurant operations.
- Improved team performance by coaching staff on efficiency, communication, and service quality.
- Managed budgets effectively to allocate resources efficiently while ensuring financial stability for the department or company as a whole.]
- Boosted sales revenue by developing targeted marketing campaigns and fostering strategic partnerships.
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Adult Caregiver
2 Years 11 Months- Assisted with bathing, dressing, and grooming while preserving dignity and comfort.
- Prepared meals and snacks aligned with dietary needs and family preferences.
- Monitored medication schedules and reported changes in condition promptly.
- Supported mobility transfers, ambulation, and repositioning to maintain safety.
- Maintained clean living spaces through light housekeeping and laundry tasks.
- Provided companionship and emotional support to reduce isolation and anxiety.
- Observed daily behavior and communicated care updates to family members clearly.
- Coordinated routines, appointments, and reminders to keep household care organized.
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Enhanced patient well-being by providing compassionate and attentive care.
- Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
- Monitored vital signs and reported changes to medical team, allowing for timely interventions.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
- Maintained detailed records of patient progress, enabling accurate evaluation of care plan effectiveness.
Cashier/Customer Service
3 Years- Delivered attentive table service, ensuring accurate order handling and prompt guest needs.
- Coordinated food and beverage timing with kitchen staff to support smooth service flow.
- Resolved guest concerns professionally, maintaining positive dining experiences and repeat business.
- Processed payments accurately using point-of-sale systems and balanced cash drawer procedures.
- Maintained clean, organized service areas to meet health and safety standards.
- Anticipated guest requests, improving service speed and overall customer satisfaction.
- Trained new staff on service standards, menu knowledge, and daily closing routines.
- Adapted quickly during busy shifts, keeping service efficient and consistent under pressure.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Monitored and maintained organized work space, confirming efficient operations.
- Explained repair and maintenance procedures to customers for full comprehension.
Call Center Representative
1 Year 2 Months- Managed inbound and outbound calls, resolving customer inquiries with professionalism and accuracy.
- Documented account details and interaction notes in CRM systems for consistent follow-up.
- Assisted customers with billing, service issues, and product information using approved procedures.
- Escalated complex concerns to supervisors while maintaining call quality and service standards.
- Processed customer requests and updated records to support timely issue resolution.
- Navigated multiple systems simultaneously to verify information and reduce handling time.
- Adapted quickly to call center scripts, policies, and workflow changes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
High School Diploma
- Awarded
Skills
Employee development
Innovation management
Troubleshooting and problem resolution
Data-driven decision making
Operations management
Documentation and reporting
Organizational improvement
Operations planning
Partnership development
Reporting oversight
Market analysis
Database development
Budget oversight
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Multitasking
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Computer skills
Organizational skills
Team collaboration
Team leadership
Active listening
Effective communication
Verbal and written communication
Decision-making
Problem resolution
Relationship building
Customer relations
Team building
Languages
English
Full Professional
Timeline
Supervising Manager
12.6 Restaurant
06.2023 - CurrentRead More
Adult Caregiver
Family Based
06.2020 - 05.2023Read More
Cashier/Customer Service
King Fish
04.2019 - 04.2022Read More
Call Center Representative
Sambora Communications
09.2017 - 11.2018Read More
Lodge Secondary High
High School Diploma
Read More