Alvin Edmondson
Chicago,IL
Summary
Adept at enhancing system stability and customer satisfaction, my tenure at TTEC showcased my in-depth technical knowledge and expert problem-solving abilities. By streamlining technical processes and collaborating for solutions, I've driven significant improvements. My background also includes ensuring transportation safety and compliance at Alvin Edmondson Trucking, demonstrating my commitment to security protocols and training.
Overview
19
19
years of professional experience
Work History
Customer Service Tier 3
TTEC
03.2020 - 04.2024
- Maintained up-to-date knowledge of industry trends and emerging technologies to provide informed recommendations for internal process improvements and external client consultations.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Collaborated closely with cross-functional teams to address recurring system-wide problems, resulting in improved system stability.
- Streamlined technical processes by developing and maintaining comprehensive knowledge base articles.
Truck Driver
Alvin Edmondson Trucking
02.2005 - 12.2020
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Education
High School Diploma -
Thornton High School
15001 Broadway Street Harvey IL, 6042605.1998
Skills
- In-depth Technical Knowledge
- Expert Problem Solving
- Training and mentoring
- Security Protocols
Accomplishments
I went into the Military to fight for my country in June 29.1998- July 14 2002.
Timeline
Customer Service Tier 3
TTEC
03.2020 - 04.2024
Truck Driver
Alvin Edmondson Trucking
02.2005 - 12.2020
High School Diploma -
Thornton High School