Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Gilmore

Spokane,WA

Summary

Driven by in-depth technical knowledge and expert problem-solving skills, I enhanced Comcast's customer satisfaction through innovative solutions and effective technical troubleshooting. My approach combines technical expertise with exceptional mentoring abilities, fostering both customer loyalty and team development. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

11
11
years of professional experience

Work History

Xfinity Mobile Tier 3 Executive Resolutions

Comcast
02.2021 - Current
  • Maintained up-to-date knowledge of industry trends and emerging technologies to provide informed recommendations for internal process improvements and external client consultations.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Mentored junior technical support representatives, enhancing their problem-solving skills and product knowledge.
  • Established rapport with clients by providing exceptional communication during the resolution process, fostering trust in our services.
  • Developed custom solutions for unique client requirements, leading to increased customer satisfaction and loyalty.
  • Served as a subject matter expert for specific products, providing specialized assistance to colleagues and customers alike.

Xfinity Mobile Tier 2 Advanced Specialist

Comcast
11.2018 - 02.2021
  • Leveraged in-depth knowledge of Xfinity Mobile products and services to resolve escalated customer inquiries.
  • Increased client satisfaction through consistent communication and timely resolution of concerns.
  • Demonstrated a commitment to delivering exceptional customer service and exceeding performance metrics.
  • Fostered a positive work environment by promoting open communication, teamwork, and continuous professional development opportunities for employees.
  • Delivered specialized assistance tailored to the unique needs of pilot participants.
  • Monitored pilot program performance and reported findings to management for strategic decision-making.

Personal Trainer and Nutritionist

Co Founder
06.2013 - 03.2019


  • Streamlined administrative tasks such as billing processes and record keeping to improve efficiency within the business operations.
  • Managed budget allocations effectively while optimizing resource utilization for maximum value addition across all aspects of operation.
  • Recruited hired, trained, and motivated a team of professional fitness instructors to deliver exceptional service to clients.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.

Education

No Degree - General Studies

Eastern Washington University
Cheney, WA

Bachelor of Science - Information Technology

Colorado Technical University
Colorado Springs, CO
07.2026

High School Diploma -

Riverside High School
Chattaroy, WA
06.2005

Skills

  • In-depth Technical Knowledge
  • Expert Problem Solving
  • Training and mentoring
  • Security Protocols
  • Customer Support Escalations
  • Ticket management
  • Technical Troubleshooting
  • Network diagnostics
  • Financial Investigation Techniques
  • Collaborative Problem-Solving

Timeline

Xfinity Mobile Tier 3 Executive Resolutions

Comcast
02.2021 - Current

Xfinity Mobile Tier 2 Advanced Specialist

Comcast
11.2018 - 02.2021

Personal Trainer and Nutritionist

Co Founder
06.2013 - 03.2019

No Degree - General Studies

Eastern Washington University

Bachelor of Science - Information Technology

Colorado Technical University

High School Diploma -

Riverside High School

Similar Profiles

CREATE PROFILE
Rachel Gilmore