Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Alvin Lee

Milpitas,CA

Summary

Proven leader in automotive sales, notably with BMW of Fremont, where I leveraged e-commerce expertise and exceptional customer service to significantly boost online sales. Skilled in vehicle assessment and adept at fostering customer loyalty, my strategies consistently surpassed sales targets, demonstrating a strong work ethic and goal-oriented approach.

Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.

Overview

15
15
years of professional experience

Work History

Service Advisor

BMW Of Fremont
07.2023 - 02.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.

Internet Sales Manager

BMW Of Fremont
09.2020 - 07.2023
  • Increased online sales by developing and implementing targeted ecommerce marketing strategies.
  • Responded to internet inquiries and phone calls in timely matter.
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Provided superior and individualized customer service.
  • Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
  • Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
  • Conducted market research to identify trends and adjust sales strategies accordingly.

Internet Sales Manager

Capitol Subaru
09.2014 - 09.2020
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased online sales by implementing effective marketing strategies and optimizing website content.
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Provided superior and individualized customer service.
  • Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
  • Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
  • Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
  • Increased repeat business by developing loyalty program for online customers.
  • Analyzed sales data to identify underperforming products and adjust inventory levels.
  • Improved customer satisfaction by promptly addressing inquiries and concerns via email and live chat.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Sales Associate

Serramonte Subaru
10.2013 - 09.2014
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
  • Answered telephone and email inquiries from potential customers.
  • Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
  • Increased dealership revenue through effective negotiation and closing techniques.

Internet Sales Manager

Honda of Hayward
08.2010 - 10.2013
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased online sales by implementing effective marketing strategies and optimizing website content.
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Provided superior and individualized customer service.
  • Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
  • Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
  • Updated company website with deals and product packages.
  • Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
  • Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Education

Psychology

California State University East Bay
Hayward, CA

Skills

  • Customer service
  • Team leadership qualities
  • Problem-solving skills
  • Online sales techniques
  • Appointment scheduling
  • Excellent people skills
  • Vehicle assessment
  • Strong work ethic
  • Goal oriented
  • Sales training
  • Warranty claims process management
  • E-commerce experience
  • Sales development
  • High-end automotive sales

Interests

  • Documenting and sharing travel experiences
  • Outdoor Recreation
  • Music
  • Strategy Games
  • Team Sports
  • Playing Sports
  • Video Gaming

Timeline

Service Advisor

BMW Of Fremont
07.2023 - 02.2025

Internet Sales Manager

BMW Of Fremont
09.2020 - 07.2023

Internet Sales Manager

Capitol Subaru
09.2014 - 09.2020

Sales Associate

Serramonte Subaru
10.2013 - 09.2014

Internet Sales Manager

Honda of Hayward
08.2010 - 10.2013

Psychology

California State University East Bay

Similar Profiles

CREATE PROFILE
Alvin Lee