Alvin Stephens
Brooklyn,NY
Summary
Skilled Dispatcher with ten years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers.
Overview
12
12
years of professional experience
Work History
Service Coordinator
Sound Refrigeration And Ac
New Hyde Park, NY
03.2022 - Current
- Coordinate job schedules with company Stakeholders
- Dispatch technicians to emergency and non emergency calls
- Review work tickets to determine if proposals are needed for reported deficiencies
- Enter technicians work hours and rates
- Track progress of assign jobs to ensure completion of work within targeted budget and deadlines
- Order and track materials
- Create proposals and quotes for repairs
HVAC DISPATCHER
HomeServe USA
Jamaica, NY
05.2020 - 03.2022
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Communicated with individuals within inbound call center setting to complete dispatch support for service calls.
- Recorded results of service calls to create report summaries for senior management.
SENIOR DISPATCHER
Cablevision,Altice USA
Brooklyn, NY
04.2012 - 05.2020
- Managed daily delivery and work schedules to maximize coverage.
- Supervised driver dispatching, route planning and vehicle tracking for over 50 union technicians
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Embraced, promoted and led continuous improvement efforts to establish technicians and trucks utilized to maximum potential.
Education
Associate of Science - Marketing
New York City College of Technology of The City University of New York
Brooklyn, NY06.2005
ADDITIONAL SKILLS CDL B -
Sunny Driving Scool
Skills
- Decision-making
- Problem resolution
- Communication
- Training & development
- Organizational skills
- Critical thinking
- leadership
Timeline
Service Coordinator
Sound Refrigeration And Ac
03.2022 - Current
HVAC DISPATCHER
HomeServe USA
05.2020 - 03.2022
SENIOR DISPATCHER
Cablevision,Altice USA
04.2012 - 05.2020
Associate of Science - Marketing
New York City College of Technology of The City University of New York
ADDITIONAL SKILLS CDL B -
Sunny Driving Scool