Alvin West
Brenham
Summary
I have 2 years of Reservations experience and 2 years of Customer service experience with Enterprise Mobility. I have excellent communication skills and persuasive abilities to communicate with customers which will enhance my interactions in a multi-channel role. I Have over 10 years of experience in call center customer service.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Enterprise Mobility
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Reservations Agent
Enterprise Holdings
08.2019 - 11.2021
- Helped business fulfill every confirmed reservation by creating detailed and accurate entries
- Achieved performance levels for individual talk time, quality, and sales percentages with expert call control
- Delivered highest level of customer service.
Education
Bachelor - Business Administration
University Of Phoenix
Phoenix, AZ02.2002
Skills
- Call control
- Persuasive
- Documentation
- Soft skills
- Customer Service
- Problem-solving abilities
Timeline
Customer Service Representative
Enterprise Mobility
12.2021 - Current
Reservations Agent
Enterprise Holdings
08.2019 - 11.2021
Bachelor - Business Administration
University Of Phoenix