Alvina Quadery

• Supported sales managers in successful launch of first MA location.
• Trained newly hired managers to enhance readiness and skill development.
• Managed social media outreach and public relations, attracting new clients.
• Established strong referral networks, increasing referral-based clientele.
• Researched medications and treatments to ensure client safety and effective care.
• Organized client information per HIPAA regulations, maintaining confidentiality.
• Presented financing options to clients, improving access to services.
• Checked clients in and out, addressing inquiries regarding treatment and pricing.

• Delivered exceptional customer service within fine dining, maintaining high hospitality standards.
• Managed complex orders and collaborated with kitchen staff for timely food delivery.
• Provided extensive menu knowledge and wine recommendations to enhance guest experiences.
• Maintained strong relationships with repeat guests, fostering loyalty through personalized service.
• Assisted staffing needs at a sister restaurant during understaffed shifts to ensure service consistency.
• Coordinated and served private parties, executing events seamlessly to exceed guest expectations.
• Processed payments, including cash, card, and checks, ensuring transaction efficiency.

• Delivered high-quality customer service in a fast-paced, high-volume restaurant environment.
• Took orders and served food and drinks while ensuring guest satisfaction.
• Collaborated with kitchen staff for timely and accurate order delivery.
• Trained new servers to uphold restaurant policies and service standards.
• Managed cash and card transactions, ensuring accurate billing and processing.

Resolved guest concerns and complaints to maintain satisfaction and loyalty.

• Managed front desk employees, overseeing daily operations to ensure smooth service delivery.
• Supervised and coordinated maintenance and housekeeping duties, ensuring facilities Ensured cleanliness and maintenance of all facilities and equipment.
• Provided exceptional hospitality by assisting guests with needs and concerns.
• Trained new employees and managers to foster strong work ethic and efficient workflows.
• Managed cash and card transactions, conducting audits to ensure financial accuracy.
• Coordinated events while maintaining accurate financial records..
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• Resolved guest complaints through effective de-escalation techniques to enhance experiences.
• Implemented standards for facility maintenance to guarantee a welcoming environment.
• Promoted teamwork among staff to improve service quality and operational efficiency.