Alvina Tarver
Chicago
Summary
Diligent Property Manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
27
27
years of professional experience
Work History
Assistant Manager
The Michaels Organization
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Processing Recertification's
- Yardi and REM certified
- Work in Real Page
Property Manager
Hispanic Housing Development
02.2021 - 02.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Property Manager
Eastlake Management
10.2016 - 05.2021
- Yardi & RIM Certification
- Overseen all office duties as well as attending weekly and monthly meetings, worked on budgets for CHA, inspected unit for unit maintenance and turns, completed recertification and leasing, handled purchase orders, overseen maintenance team and completed a weekly management report.
- Respond to emails, handle rent and work orders.
Administrative Assistant
Realty & Mortgage Co.
11.2015 - 10.2016
- Yardi & Rem Certification
- Overseen maintenance and tenant patrol, Auditing files, Handled CHA Waitlist
- Processed Rent and Send and receive Emails and all Office work.
Front Desk Agent
Essence Suites
09.2012 - 08.2014
- Made reservations
- Checked guest in and out
- Processed payments for rooms and others services
- Cash handling and credit card
Retention Agent
Comcast
05.2008 - 08.2011
- Retained customers from disconnection of services
- Performed billing inquiries and information
- Installations & troubleshooting of TV, Internet and Phone service.
- Sold products and services.
Assistant Manager
Footlocker
03.2002 - 06.2008
- Assisted customers with making selection and locating merchandise
- Sold clothing and accessories
- Utilized a cash register to process sales and returns
- Trained and supervised associates
- Processed a high volume of cash, debit and credit card payments while balancing drawer
- Set schedules, stocked, merchandised and supervised 10 associates
- Assisted customer with locating merchandise and making selections
- Answered customer service calls at the service desks and via phone
Reservation Agent
Marriot Hotel
02.1998 - 02.2002
- Booked hotel reservations, car rentals and flights for guest in a timely professional manner
- Set up conferences and small meetings for business guest
- Handled a high volume of calls and credit card payments over the phone
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Online 05-2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
The Michaels Organization
02.2022 - Current
Property Manager
Hispanic Housing Development
02.2021 - 02.2022
Property Manager
Eastlake Management
10.2016 - 05.2021
Administrative Assistant
Realty & Mortgage Co.
11.2015 - 10.2016
Front Desk Agent
Essence Suites
09.2012 - 08.2014
Retention Agent
Comcast
05.2008 - 08.2011
Assistant Manager
Footlocker
03.2002 - 06.2008
Reservation Agent
Marriot Hotel
02.1998 - 02.2002
Associate of Arts - Business Administration And Management
University of Phoenix
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