Mackenzie Livingston
Pennellville,NY
Summary
Results-driven Leasing Manager with expertise in marketing, leasing operations, and team development. Skilled in driving leasing traffic, achieving high closing ratios, and ensuring compliance with branding goals. Experienced in creating marketing materials, coordinating events, and implementing sales strategies. Proven success in training and supervising leasing teams to improve performance. Strong background in market research, record management, and building relationships with campus and community partners. Proficient in handling administrative tasks, including reports, audits, and leasing paperwork, while ensuring compliance with company policies and regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Manager
The Michaels Organization
06.2024 - Current
- Ensure compliance with national branding and marketing goals, develop and distribute marketing materials, and oversee leasing events and campaigns
- Manage the leasing team, providing training, mentorship, and performance reviews, while also supporting recruitment efforts
- Implement sales strategies to boost traffic and close ratios, conduct market research, and maintain accurate leasing records
- Oversee phone call quality, manage marketing calendars, build campus and community relationships, and prepare the annual marketing plan
- Lead audits, complete reports, and handle special projects, all while ensuring adherence to company policies and procedures
Leasing Specialist
The Michaels Organization
06.2023 - 06.2024
- Greeted and assisted prospects and residents, answering questions both in-person and over the phone in a professional manner
- Contributed to developing marketing strategies, followed up on guest cards, and participated in outreach activities, including distributing marketing materials
- Facilitated the move-in process by conducting tours, setting up mini-models, and guiding lease signings
- Assisted with application verifications, conducted competitor research, and completed marketing reports
- Ensured all business transactions complied with company policies and legal regulations, including Fair Housing and ADA standards
- Managed over 300 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
Candy Room Employee & Cashier
Behlings Apple Orchard
09.2020 - 09.2022
- Made popcorn, candy and caramel apples, wrapped and distribute the apples, answered customer questions, cashed customers out, and cleaned
- Fall seasonal position
Student Nursing Assistant
Morningstar Residential Care Center
03.2019 - 05.2019
- Unpaid work as a Student Nursing Assistant in BOCES
Student Nursing Assistant
St. Luke Health Services
01.2019 - 03.2019
- Unpaid work as a Student Nursing Assistant in BOCES
Student Nursing Assistant
Manor At Seneca Hill
11.2018 - 01.2019
- Unpaid work as a Student Nursing Assistant in BOCES
Education
Two Semesters - Criminal Justice
Cayuga Community College
Fulton, NY03.2025
High school - undefined
John C Birdlebough High School
Phoenix, NY06.2020
High school or equivalent - Student Nursing Assistant
The Center for Instruction, Technology, and Innovation
Mexico, NY06.2019
Skills
- Market Research
- Basic Math
- Administrative skills
- Problem solving
- Office Management
- Customer Service
- Microsoft Excel
- Leasing reports
- Performance optimization strategies
- Maintaining closing ratios
- Marketing planning
- Social media marketing
- Negotiation expertise
Certification
CPR, 03/01/23
Additional Information
Received a Diversity Competency Badge from Cayuga Community College on 05/02/23.
Timeline
Leasing Manager
The Michaels Organization
06.2024 - Current
Leasing Specialist
The Michaels Organization
06.2023 - 06.2024
Candy Room Employee & Cashier
Behlings Apple Orchard
09.2020 - 09.2022
Student Nursing Assistant
Morningstar Residential Care Center
03.2019 - 05.2019
Student Nursing Assistant
St. Luke Health Services
01.2019 - 03.2019
Student Nursing Assistant
Manor At Seneca Hill
11.2018 - 01.2019
High school - undefined
John C Birdlebough High School
High school or equivalent - Student Nursing Assistant
The Center for Instruction, Technology, and Innovation
Two Semesters - Criminal Justice
Cayuga Community College
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