Emily Faz
Ennis
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
Work History
Property Manager
The Michaels Organization
09.2024 - Current
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Kept properties in compliance with local, state, and federal regulations.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Developed annual operating budgets and forecasts, as well as marketing plans.
- Completed annual rent calculations using housing database software.
Assistant Community Manager
The Michaels Organization
04.2023 - 09.2024
- Managed daily administrative tasks such as filing documents and answering phones
- Participated in local community outreach initiatives to promote affordable housing options
- Ensured that all tenant requests were handled promptly and professionally
- Responsible for collecting rent payments from tenants on a monthly basis
- Performed regular audits of rental records to ensure accuracy of financial information
- Monitored occupancy levels to ensure maximum profitability while maintaining an acceptable level of vacancy rate
- Resolved complaints from residents in a professional manner through mediation or arbitration when necessary
- Maintained accurate records related to leases, security deposits, renewals and terminations
- Organized resident events such as movie nights, holiday parties, and pool gatherings
- Conducted weekly property inspections to ensure compliance with company policies and procedures
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
Leasing Agent
The Michaels Organization
09.2022 - 04.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
Licensed Insurance Sales Agent
Freeway Insurance
10.2021 - 09.2022
- Built rapport with clients by listening attentively to their needs and responding promptly with appropriate solutions
- Prepared quotes and proposals based on clients' requirements and needs
- Built relationships with potential clients to increase sales
- Generated new sales, retained existing members, and grew book of business through multiple product offerings
- Responded to customer inquiries and requests relating to insurance
- Performed administrative tasks, such as maintaining records and handling policy renewals
- Calculated premiums and established payment method
Administrative Clerk
Mastronardi
08.2018 - 04.2021
- Answered incoming calls promptly, providing information or transferring calls as necessary
- Organized files and records systematically, ensuring easy access when needed
- Entered and maintained data in computerized systems
- Greeted visitors warmly in a professional manner and provided assistance as required
- Sorted, distributed, and tracked incoming and outgoing mail
- Performed data entry and document scanning
- Assisted in the preparation of documents such as letters, memos, reports and presentations with accuracy and attention to detail
- Computed, record and proofread data and other information, such as records, and reports
Customer Service Representative
Convergys
08.2016 - 07.2018
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Met daily customer service quotas with a focus on quality
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Followed up with customers regarding product functionality and overall satisfaction
Education
GED -
Premier High School
05.2014
Skills
- Lease administration
- Tenant relations
- Property management
- Customer service-focused
- Customer service excellence
- Shipping and receiving
- Microsoft outlook
- Microsoft Excel
- Data entry
- Time management
- Material handling
LANGUAGES
English Fluent
Spanish Fluent
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer
Timeline
Property Manager
The Michaels Organization
09.2024 - Current
Assistant Community Manager
The Michaels Organization
04.2023 - 09.2024
Leasing Agent
The Michaels Organization
09.2022 - 04.2023
Licensed Insurance Sales Agent
Freeway Insurance
10.2021 - 09.2022
Administrative Clerk
Mastronardi
08.2018 - 04.2021
Customer Service Representative
Convergys
08.2016 - 07.2018
GED -
Premier High School
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