Alvin Jackson
Charlotte,NC
Summary
Resourceful Roadside Assistance Technician known for high productivity and efficient task completion. Skilled in vehicle troubleshooting, emergency repairs, and customer service, ensuring quick resolution to roadside issues. Excel at communication, problem-solving, and time management, facilitating smooth operations in high-pressure environments. Committed to providing safe and reliable assistance, enhancing customer satisfaction and safety on the road. Seeking to obtain a challenging position with growth potential.
Overview
17
17
years of professional experience
Work History
Roadside Assistance Technician
Roadside Protect
Charlotte, NC
02.2023 - Current
- Responded promptly to customer service calls for emergency roadside assistance.
- Assessed customer needs quickly and efficiently to determine best course of action for providing emergency roadside assistance services.
- Communicated effectively with customers regarding estimated wait time, cost of services rendered, and any additional charges incurred due to parts replacement or labor costs beyond original estimate.
- Completed accurate paperwork documenting details of service provided including customer contact information, type of service performed, and payment method used.
- Inspected vehicles upon completion of service to ensure proper operation prior to returning them to customers.
- Kept updated records on all inventory items related to emergency roadside assistance services.
- Researched solutions when faced with unfamiliar problems encountered during servicing of vehicles.
- Developed and maintained positive relationships with a network of service providers.
- Negotiated service rates with providers to ensure cost-effective service delivery.
- Educated customers on safety protocols while waiting for roadside assistance.
- Provided accurate ETA updates to customers waiting for service.
- Managed sensitive customer information with confidentiality and care.
- Documented and updated customer service requests in the system accurately.
- Offered guidance to customers on membership benefits and services.
- Ensured customer satisfaction through follow-up calls post-service completion.
- Tracked and reported on service delivery metrics to improve response times.
- Analyzed service delivery trends to recommend improvements in operations.
Entrepreneur
Jackson's Home Improvement
Charlotte, NC
10.2009 - Current
- Analyzed blueprints, specifications and other technical documents to identify potential problems or conflicts.
- Organized meetings between contractors, suppliers and other stakeholders to discuss project progress.
- Monitored budgets, tracked expenditures and prepared financial reports related to construction activities.
- Resolved any issues that arose during the course of a project in a timely manner.
- Negotiated contracts with vendors, suppliers and subcontractors as needed for each project.
- Reviewed invoices from vendors and subcontractors for accuracy before authorizing payment.
- Maintained records of completed jobs including time spent on tasks, materials used and expenses incurred.
- Screwed together boards for sub-flooring, walls or other construction projects.
- Cut openings in walls or floors to accommodate pipes and duct work.
- Ensured that all building codes were met during the construction process.
- Installed window frames into walls before covering them with drywall.
- Framed interior wall partitions
- Repaired damaged framework by replacing broken pieces with new material.
- Checked roofs for proper alignment after installing trusses or rafters.
- Assembled and erected forms for pouring concrete foundations, walls, columns and slabs.
- Constructed stairways from pre-cut stringers and risers.
- Developed and implemented construction plans for projects, ensuring compliance with all applicable codes and regulations.
- Coordinated the delivery of materials to job sites and supervised subcontractors to ensure quality control.
Emergency Roadside Assistant
AAA Roadside Services
Baltimore, MD
07.2007 - 10.2009
- Provided emergency roadside assistance services to stranded motorists, including jump-starting batteries, changing tires, and delivering fuel.
- Assisted with minor car repairs such as replacing hoses, fuses and belts.
- Responded promptly to customer service calls for emergency roadside assistance.
- Coordinated with tow truck drivers for the safe delivery of vehicles to repair shops or other destinations.
- Ensured that company policies on safety procedures were followed in all activities associated with emergency roadside assistance services.
- Assessed customer needs quickly and efficiently to determine best course of action for providing emergency roadside assistance services.
- Communicated effectively with customers regarding estimated wait time, cost of services rendered, and any additional charges incurred due to parts replacement or labor costs beyond original estimate.
- Completed accurate paperwork documenting details of service provided including customer contact information, type of service performed, and payment method used.
- Adhered to strict safety guidelines when working around hazardous materials such as gasoline or battery acid.
- Kept updated records on all inventory items related to emergency roadside assistance services.
- Collaborated closely with co-workers during busy shifts in order to provide timely response times for customer requests.
- Assisted in training new agents on company protocols and customer service excellence.
- Utilized GPS tracking systems to optimize service provider dispatch.
Education
Some College (No Degree) - AutoCad
Westwood College
Decatur, GASkills
- Incident documentation
- Tire changing
- Locksmith
- Route planning expertise
- Data entry proficiency
- Professionalism
- Complex Problem-Solving
- Time management abilities
- Team building
- Critical Thinking
- Troubleshooting
- Customer Satisfaction
- Residential construction
- Construction quality standards
- Job bidding
- Project scope assessment
- Project estimation and bidding
- Construction management
- Superb management skills
- Troubleshooting and diagnosis
References
References available upon request.
Timeline
Roadside Assistance Technician
Roadside Protect
02.2023 - Current
Entrepreneur
Jackson's Home Improvement
10.2009 - Current
Emergency Roadside Assistant
AAA Roadside Services
07.2007 - 10.2009
Some College (No Degree) - AutoCad
Westwood College
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