Alvin Jason Arzaga

· Provide teams and customers with technical escalation, support and troubleshooting on any issues routed to the Network Operations Center

· Operations support responsibilities include service desk monitoring, incident triage and customer support.

· Monitor and maintain Linux and Windows Servers

· Support for IDS and SEIM systems

· Coordinate new staff training with housekeeping and laundry to facility standards

· Creates and maintains department documents such as schedules, tracking sheets, correspondence and other items as directed by manager

· Coordinates Xenex and ATP program

· Follows up with corrective plans of action in the even that standards are not met

· Responsible for inspection of rooms to standards and return empty rooms to baseline

· Assists JHCC Department of Research on projects

· Research published in BioMed Central in March 3, 2017

· Analyze Data for productivity of Xenex Robot

· Formulate strategies for infection prevention and disinfection

· Trains and certifies new Xenex users and a Certified Hygiena System User

· Xenex Disinfection Supervisor and Educator, Hygiena Luminometer Program Manager

· Interview published by Facilities Cleaning Decisions Magazine Jan/Feb 2015

· Keeps Inventory and Purchase of medical supplies for the JHCC.

· Uses Electronic Medical Record Program; AOD (EMR/ERP)

· Maintaining quality customer service for residents, vendors and visitors

· Assist security officers in monitoring the facility and CPR Certified.

· Create Tickets for Information Technology Department

· Serves as Acting Director Of Hospitality Services Department when director is unavailable as of March 26, 2014

· Maurice Surlow Award Winner May 1, 2014

JHCC Budget Spend Down Training with Facilities Director – Paul Bischoff